Clients Service Manager

2 days ago


Remote, United Kingdom London Care Support Service Full time

About the Role:

London Care Support is seeking a dedicated and experienced Client Services Manager to oversee client onboarding, manage care reviews, and ensure exceptional service delivery across our domiciliary and community-based care services. We are looking for someone with strong communication skills, sector knowledge, and a passion for delivering high-quality care.

Key Responsibilities:

  • Lead the full client journey from initial enquiry to assessment, onboarding, and ongoing reviews.
  • Conduct client assessments and develop personalised care plans.
  • Build and maintain positive relationships with clients, families and referral partners.
  • Ensure all services adhere to CQC requirements, care plans, and quality standards.
  • Support care coordination teams with rota planning and service oversight.
  • Manage client feedback, concerns and service improvements.
  • Promote services and support business growth through strong client engagement.

Requirements:

Academic Requirements:

  • Minimum Level 3 Health & Social Care qualification (or equivalent).
  • Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards it) is highly desirable.
  • Additional training in safeguarding, moving & handling, or care management is an advantage.

Experience & Skills:

  • Previous experience in a client services, care coordination, or care management role within the homecare or healthcare sector.
  • Strong knowledge of CQC regulations and best practice in domiciliary care.
  • Excellent communication, organisation and relationship-building skills.
  • Confident in managing multiple tasks in a fast-paced environment.
  • Driving licence desirable but not essential.

What We Offer:

  • Salary: £28,000-£45,000 depending on experience and qualifications.
  • Opportunities for professional development and funded training (including Level 5).
  • Supportive team environment and strong leadership support.
  • Hybrid/flexible working arrangements.


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