Professional Services Consultant
7 hours ago
**Overview**
Professional Services Consultant
Location: UK / France / Remote
**Responsibilities**
- Lead delivery of SMB deployments.
- Support the Lead Consultant in delivering enterprise implementation projects with our largest and most strategic customers
- Provide remote and onsite consulting and training to clients
- Deliver business analysis and solutions engineering - work closely with our customer champions to understand in detail the use cases and business processes, and define and implement the solutions in Clarizen
- Prepare technical objectives - identify and describe key goals and provide the work processes to achieve these goals
- Engage with customers and other parties to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements
- Serve as the software expert and product specialist, aiming to solve customer business challenges
- Engage closely with and provide feedback to Product Management and Engineering regarding customers’ unmet product needs
- Ensure long-term adoption for customers, support organizational change and generate business value in a short timeline
**Qualifications**
- 3+ years professional services / technology consulting / sales engineering experience with focus in software / IT in enterprise customers
- Experience designing / implementing technology solutions and cloud services
- Experience with SaaS solutions
- Have a proven technical background -You will need to have a strong hands-on understanding of several popular technical platforms and be able to talk eloquently with our clients using those platforms
- Ability to balance multiple assignments at any given time and stay on top of the details of each.
- Ability to facilitate in cross-team collaboration working with teams in-person and virtually across the globe
- Strong presentation and communication skills
- Enthusiastic, personable and flexible
- Team player
- Positive attitude and very customer-centric; always willing to put the customers’ needs first
- A self-starter and quick learner, comfortable in a fast-paced environment where priorities shift
- Knowledge of Salesforce or other CRM tools, SaaS & general programming methodologies and software architecture
- Ability to convey technical information in an easy to understand way
- Bachelor degree in Information Systems or Computer Science or related field from an accredited university preferred.
- Experience designing / implementing technology solutions, cloud services, and providing business-transformation consulting
- Speaks fluent English & French
- PMP / Prince2 / PMI certification an advantage
- Experience working in or with PMOs an advantage
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