Leisure Club Receptionist

**Zero Hours Receptionist**

The Leisure club is located within Whittlebury Hall and boasts excellent facilities including a fully equipped gym, 19 metre swimming pool, sauna, steam room and Jacuzzi.

**MAIN OBJECTIVES & JOB ROLE**:
**What are we looking for?**

We are currently looking for a person who is passionate about the leisure and fitness industry and delivering excellent customer service.

As part of the Leisure Club reception team you will be responsible for welcoming members, day guests and hotel residents to The Leisure Club.

You will have impeccable customer service standards when handling customer queries, dealing with incoming and outgoing telephone calls, being a part of the food and beverage function and when looking after guests around the hotel.

Being proactive you will understand the importance of ‘going the extra mile’ and ensuring guests are left satisfied.

You will also have experience in working in the industry before and experience in pool testing, classes and gym operations is preferable.

**What does a typical day look like?**

Working a mixture of either early, late or day time shifts your day will be varied.

You will be the first and last person guest will see and will frequently be the face of the leisure department when on duty so you will be integral in upholding the Leisure Clubs reputation.

It’s exciting to know your day will be filled with checking in members when they arrive for their leisure visit, welcoming their guests, health and safety walk rounds, pool testing, food and beverage duties, liaising closely with the membership and gym team to ensure members and guests receive a great experience when they visit.

You will also be responsible for other daily tasks including; phone handling, gym health and safety checks, verifying members who wish to gain access to The Leisure Club, Leisure Club shop sales, carrying out other requested tasks set by The Management team, inputting on various computer, PMS and CRM systems and other duties to assist other departments in the hotel.

These tasks will be done to impeccable standards.

**How would you excel in this position?**

We are very keen to develop the best talent. Showing a determination to excel in this role is important. Exceling in The Leisure Club receptionist role can be done in many ways, these would include; being personally mentioned in any of The Leisure Clubs feedback channels from members and guests, suggesting and implementing new ideas from a new prospective to improve or enhance current systems, over delivering with the completion of reports and tasks set out by The Leisure Club Management team.

**Other areas of responsibility when in the role and representing Whittlebury Park**:

- To report for duty punctually as per rota, wearing the correct attire.
- To be aware of, and comply with, the Health and Safety at Work Act 1974 and the Hotel and Departmental Fire Procedures and to adhere to those procedures in the event of fire or fire evacuation.
- To comply with industry recommendations and any recommendations of the Environmental Health Officers, with regards to water sensitisation and any Health and Safety related issues with The Leisure Club.
- To assist in the training of leisure staff on any issue relating to health and Safety. That all Health and Safety procedures are recorded, and that a clear log is maintained.
- To be responsible for the Leisure Club and other related areas when on duty.
- To help run promotions in The Leisure Club to motivate members and help member retention.
- To make sure that there is a high level of cleanliness in The Leisure Club. That if any area is not to the satisfactory level of cleanliness it is cleaned immediately.
- That correct cash handling procedures are carried out, that all transactions are put through Check-Out, and that any irregularities are investigated and put right before the end of shift.
- To ensure that all staff are productive at all times.
- To carry out all administration duties in an efficient manner as to maintain the smooth running of The Leisure Club.
- To help in the training and development of all personnel within The Leisure Club, in line with identified training needs and to record such training on the training records.
- To maintain effective communication links within The Leisure Club and all other departments within Whittlebury Hall.
- To report to the maintenance department any faults with equipment or necessary maintenance throughout The Leisure Club.
- To handle any guest queries, problems or complaints and take the necessary action to the satisfaction of the guest and the hotel, and to report any serious complaints to the Manager.
- To maintain strict security precautions throughout The Leisure Club.
- To take responsibility for pool tests and the management of the results.
- To attend any training courses/sessions as requested by the Hotel Management and in line with statutory requirements.
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