Receptionist

2 weeks ago

Towcester, United Kingdom Parkwood Holdings Full time

**Part Time**
**Days: Mon-Thu**

**Hours: 4-7pm**

The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Receptionist will be:

- To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service
- To create a favourable first impression of the Leisure Centre
- To have a good range of knowledge regarding the Leisure Centre

The Receptionist will focus day to day on the following tasks:

- To work individually or as part of a team to ensure that customers needs are understood and met.
- To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
- To assist the customers with their booking requirements and receive payments for use of the centre's facilities.
- To answer telephone calls efficiently and effectively within the company standards.
- To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
- To be able control customers entering the Leisure Centre, issuing receipts where required.
- To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
- To follow the financial procedures with regards to cash handling and reconciliation of monies.
- To operate the communication systems at the Leisure Centre, such as public address system & telephones.
- To communicate messages effectively to the rest of the leisure centre team.
- To follow the procedures for new gym memberships and swimming lesson courses.
- To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
- To promote and control items for resale and hire.
- To deal with customer complaints or comments as per the company procedures.
- To keep reception clean, tidy and a pleasant environment in which to work.
- To undertake any other duties as may be required to assist in the running of the Centre.

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