Spa Receptionist

We are looking for a bubbly, well presented and organised full time Receptionist to become part of the Whittlebury Spa Team.

As a Receptionist at Whittlebury Spa your primary responsibility will be to provide excellent guest service and ensure a smooth and pleasant experience for our guests. You will be the first friendly face our guests will meet and your role is crucial in creating a warm and welcoming environment.

**Duties to include**:

- Providing exceptional guest service by greeting and welcoming spa guests, addressing their enquires and offering assistance throughout their visit.
- Anticipating guest’s needs to exceed expectations wherever possible.
- Preparing for guests’ arrival and setting up ready for their welcome ritual
- Manage and oversee the changing facilities and Heat and Ice Experience to ensure areas are tidy and presentable.
- Be knowledge about the Spa, treatments and package offering in order to answer guest questions.
- Administrating tasks such as data entry, organising paperwork and planning arriving guest’s locker allocations.
- Maintaining a clean and organised reception area as well as stocking necessary retail and stock supplies.
- To report for duty punctually as per rota, wearing the correct uniform and adhering to appearance standards.
- Forming a good working relationship with your team.

**Salary**: Up to £25,396.80 based on 40 hours per week

**Expected start date 01/09/2025**

**Shift times can start as early as 7.00am and can finish up to 10.30pm (8.5-hour shifts), this role is a full time 40-hour contract working any 5 days out of 7. Both weekday and weekend work are required with a least one weekend off per month.**

**Exclusive Spa Receptionist Benefits**:

- Birthday treatment of your choice
- Free use of Spa and Leisure facilities
- Spa uniform provided

**Benefits**:
At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

- **Free Golf & Leisure Membership**: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
- **Free Staff Meals**: Savour a delicious meal whilst on duty, on us
- **Healthcare Cashback**: Get cashback on essential healthcare expenses (contracted hours staff only).
- **Employee Awards**: Be recognised and rewarded for your hard work and dedication, whether it’s through our Employee of the Month scheme or Welcome to Work days.
- **Exclusive Discounts**:

- **Food & Beverage**: Up to 50% off on food and drink, including our delicious Sunday carvery.
- **Spa Products and Treatments**: Pamper yourself with discounted spa products and treatments, and exclusive staff offers.
- **Hotel Stays**: Enjoy discounted rates on luxurious stays.

Join us at Whittlebury Park and take advantage of these amazing benefits while working in a beautiful, award-winning environment

Whether we are welcoming corporate working groups, hosting family celebrations and wedding parties, or providing respite to those hoping to escape the pressures of life and simply relax, our mission is always to make someone’s day.

Pay: Up to £25,396.80 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Store discount

Work Location: In person

Application deadline: 24/08/2025
Expected start date: 01/09/2025