Customer Service Advisor S1 Everyday Banking

Customer Service Advisor | S1 | Everyday Banking - Card Servicing | 1 year FTC |Remote

Bradford, United Kingdom

WHAT YOU WILL BE DOING

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We are currently recruiting for a 1 Year Fixed Term Contract, Salary - £18,520

Santander is all about providing our customers with an experience that’s second to none. In this homebased contact centre role, we’ll invest in you to be the best that you can be, so you can do just that.

You’ll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience.

Along with representing Santander to our customers, you’ll have a voice within the organisation too. As the first point of contact, you’ll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we’re all ears

The difference you’ll make:

- Helping customers each day by answering inbound calls to our Card Servicing contact centre
- Assisting customers with day-to-day transactions and enquiries
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Updating customer records

What you will bring:

- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous telephony experience not essential

It would also be nice for you to have:

- Strong teamwork with a high level of motivation
- Ability to follow process but also think on your feet
- Problem solving skills (real solutions, not just short-term fixes)

What else you need to know:
We’re recruiting Full time roles at 35 hours per week with 2 shift options available on a 1-year Fixed Term Contract where you’ll be working remotely in an appropriate quiet space in your home.

Option 1 - You’ll work five seven-hour rotational shifts, between 08:00 to 20:00 Mon to Fri on a 6-week rotation and 08:00 to 18:00 on a Sat/Sun. For your continued flexibility you will receive a £1000 fully flexible shift premium for this fully flex shift pattern.

Option 2 - You’ll work a condensed shift pattern where you will work a 4-day week 09:00 to 18:45 in a 3-week rotation, working 1 weekend in 3 either a Sat or Sun.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

How we’ll reward you:
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

ThePlaceToBeYourself - Everyday Inclusion at Santander

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander:
At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:
If this sounds like a role you’re interested in, then please apply.

Why not join our talent community where we’ll keep you updated with all the latest news and job information? Simply register your details on our careers site, ‘Join our Talent Community’

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

Banking Products (Working Knowledge), Customer/Market Focus (Working Knowledge), Customer Interaction (Working Knowledge), Effective Communications (Extensive Experience), Internet Banking (Working Knowledge), Platform Functions (Working Knowledge), Problem Solving (Working Knowledge), Prospecting (Working Knowledge), Retail Banking Services (Working Knowledge), Service Excellence (Working Knowledge)