Mortgage Enquiry Consultant S1 Homes Bradford

Mortgage Enquiry Consultant | S1 | Homes | Bradford

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

**Starting package of £22k (OTE)**

We’re recruiting our Mortgage Enquiry Consultant role in Bradford with a starting salary of £20,603 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,500, which is discretionary, non-guaranteed and dependent on company and individual performance.

Are you looking for an exciting new role within the Homes Division of Santander? Do you want to be an integral part in the delivery of great customer outcomes?

**The difference you’ll make.**
- Delivering an exceptional customer experience in a complex and fast paced environment
- Adhering to all quality and control procedures ensuring the delivery of an excellent customer experience with all quality and risk objectives being met
- Determining and maximising any additional opportunities to discuss additional product offerings where there is a customer need
- Seeking and acting on feedback from colleagues to ensure high quality of referrals and customer satisfaction

**What you’ll bring.**
- Excellent communication and customer service skills to allow you to speak with customers over the telephone (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)
- A positive attitude and a passion to support and help customers with their mortgage needs.

**It would also be nice for you to have.**
- Excellent computer skills and the ability to navigate around multiple systems at pace
- The ability to manage and track your own contribution across all elements of the role with a structured and well organised approach to work
- The ability and/or willingness to utilise the available tools to support customers and their outcomes.
- An awareness of financial services, regulation and competitor activities

**What else you need to know.**

This role is based in our Bradford site where you have the flexibility to be able to work from both the office and home 2 to 3 days per week.

You’ll work five seven-hour rotational shifts, between 08:00 to 19:00 Monday to Friday, and 08:00 to 16:00 Saturday, (lieu days will be given when working Saturdays).

We have a clear and defined career progression plan that helps support colleagues to understand and be given the opportunity to experience the other Mortgage roles that are available, such as Mortgage Relationship Manager or Mortgage Advisor, which includes the potential to study for professional qualifications such as CeMAP. In addition, there are defined pay progression milestones that support with incremental increases in salary linked to performance and time in role.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

**Learn more about our benefits and family friendly policies**

**#ThePlaceToBeYourself - Everyday Inclusion at Santander**

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander**

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

**What to do next:

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If this sounds like a role you’re interested in, then please apply.

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