Customer Service Coordinator

Vacancy details

**Talent pool**:

- Operations - Customer Service**Title**:

- Customer Service Coordinator**Contract type**:

- QA Ltd Permanent**Job advert**:
**Customer Service Advisor**

**Location: Swindon SN5 7WZ**

**Working environment: Two days in office and three from home**

**Contract: Full time, 37.5 hrs per week**

**Job purpose**:

- You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.**A Day in the Life of a Customer Service Advisor**:

- Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.-
You will be providing quotes, making bookings, and supporting with general course queries - getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.Your great communication skills and spot-on attention to detail will wow the customer in each interaction.On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.**Sounds great, doesn’t it? And in return we will offer you**:
**Down time**
- Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include:

- **27 days holiday**
**each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.**

**How we’ll help with finance matters**
- In addition to a great salary, pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.**Personal growth**
- Learning and opportunity is at the core of what we do - and that applies to you tooYou’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.**#LifeatQA #QA #LI-CC2 #LI-hybrid**

**What We'll Do For You**:
**Our people**
- **Inclusive Top 50 UK** Employers List are a testament to this.We are proud to be a
- **Disability Confident employer**. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.**A little about QA**:

- At QA, our mission is
- **powering people’s potential.**
- We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK.**We’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan and we are one of Microsoft’s largest learning partners globally,** as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.**If this is what you’re looking for, here are the next steps**:Vacancy location

**Location**:

- South West, Wiltshire, SwindonGeneral information

**Reference **:1000005524