Customer Service Coordinator

Vacancy details

**Talent pool**:

- Operations - Customer Service**Title**:

- Customer Service Coordinator**Contract type**:

- QA Ltd Permanent**Job advert**:
**Customer Service Advisor - Hybrid Working**

**Swindon**

**About QA**:
QA is the
- **UK's leading provider of tech and digital skills**, including funded workplace learning programmes and apprentices. We play a key role in tackling the UK’s alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We’re talking some of the largest global brands (Microsoft, Amazon, Google, Barclays, Home Office, HMRC, Coca-Cola, to name but a few)We’re currently on an
- ** exciting growth trajectory** and are looking to welcome a full-time
- **Customer Service Adviso**r into our amazing Customer Service Team. We offer hybrid working, so when you’re not in the Swindon office, you can work from home.**About the Position**:
**In a nutshell, you'll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.**We want someone with a bubbly personality, who’ll be collaborative, is tenacious and resilient, and can hit the ground running with excellent admin skills. This is an entry-level role into the Department.**Key Responsibilities**:

- Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
- Work with internal/external stakeholders and learners to deliver our services/programmes
- Timely and successful completion/submission of all required documentation/information in-line with regulations/governance
- Deliver high levels of customer service to assist the wider team
- Plan and organise own workload and coordination of related activities
- Maintain strong relationships with members of the client team
- Raise issues that risk project delivery and/or agreed costs and timescales
- Escalate risks to ensure appropriate action is taken to mitigate them.

**Location: This is a hybrid role, with 2 days in the office and 3 from home.**

**Hours: 9.00am to 5.30pm Monday to Friday**

**What We'll Do For You**:
**Our salaries are competitive and will be discussed as part of the recruitment process. We’re offering you the following strong benefits package;**
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts
- Casual dress code and more

**Plus you'll be working with a fabulous Manager who always puts her Team first**

You’ll
- **instantly become welcomed into the team** and be invited for lunches and nights out. You’ll be working in a friendly and collaborative team who believe inworking together, with a fantastic opportunity for career-progression.As QA is growing,
- **we’re lucky to be able to offer our fabulous people that clear career progression**, which is why so many of us choose to stay There’s a huge wealth of opportunity to move around the different areas in QA. (These current vacancies have arisen precisely because of that) We also enjoy our fantastic rewards and recognition awards, which really helps keep motivation levels going. After all, who doesn’t like being praised for working hard?**As a market leader in training**, we know a few things about learning & development You’ll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.At QA,
- **we celebrate our diversity and have won numerous awards** that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we’ll set you up with a buddy to help get you settled in from day one.#LI-Hybrid- #LI-CC2Vacancy location

**Location**:

- South West, Wiltshire, SwindonGeneral information

**Reference **:1000003933