Customer Service Coordinator

All Locations- ** All Locations**:

- Swindon- Vacancy Type- ** Vacancy Type**
- Permanent- Business Area- ** Business Area**
- QA- Function- ** Function**
- Operations- **About The Role**:
** - **The role: Customer Service Coordinator Swindon**- **Location: Swindon, Hybrid - 3 days in the office & 2 days at home**- **Contract: Full time, 37.5 hrs per week**- **Package: competitive base salary with an uncapped commission and incentive-based rewards**- **Role Overview**
- You’ll provide high-quality support to both internal and external stakeholders, including learners, to ensure the successful delivery of our services and programmes. Acting as the first point of contact, you’ll deliver excellent customer service while coordinating internal resources to meet key learning outcomes and contractual requirements.

**Key Responsibilities**
- Deliver tasks and objectives in line with company policies, procedures, and agreed timescales/KPIs/SLAs
- Collaborate with internal and external stakeholders to support programme delivery
- Ensure timely and accurate completion of documentation in accordance with regulatory and governance standards
- Provide exceptional customer service to support the wider team
- Plan and manage your own workload and coordinate related activities effectively
- Build and maintain strong relationships with client team members
- Identify and raise issues that may impact project delivery, cost, or timelines
- Escalate risks appropriately to ensure timely mitigation
**About You**
- Strong customer service and communication skills
- Collaborative team player with relationship-building abilities
- High attention to detail and commitment to data accuracy
- Excellent literacy and numeracy skills
- Methodical and detail-oriented approach
- Results-driven, efficient, and decisive
- Able to work independently under pressure and meet deadlines
- Takes ownership of tasks and responsibilities
- Good understanding of products and services
- Strong planning and organisational skills
- Self-motivated with a proactive mindset
- Commercially aware
**Your Experience**
- Experience using IT systems, ideally CRM platforms (desirable)
- Proven ability to meet deadlines with high levels of accuracy
- Track record of successfully delivering assigned tasks or events (desirable)
- Experience in a client-focused environment with a diverse service offering
- Proficient in Microsoft Office (Word, Excel, Outlook - 2007 and above)
**What You’ll Bring**
- Personal drive and motivation to succeed
- Tenacity and resilience
- A positive, sociable attitude-
- **About Us**:
** -
- **Down time**:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

** How we’ll help with finance matters**:
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

** Personal growth**:
Learning and opportunity is at the core of what we do - and that applies to you too
- You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from on a variety of tech and business topics.

** Our people**:

- We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.