Customer Service Coordinator
2 weeks ago
Vacancy details
**Talent pool**:
Operations - Customer Service
**Title**:
Customer Service Coordinator
**Contract type**:
QA Ltd FTC
**Job advert**:
**Job title: Customer Service Coordinator**
**Location: Swindon**
**Duration: Contract for 9 months to cover maternity**
As a customer service coordinator you will provide high quality, dedicated, administration and customer service to internal and external stakeholders whilst providing an excellent experience at all times.
**Key responsibilities**:
- Work with colleagues to drive quality and operational excellence in line with business strategy and plans.
- Report issues and themes to line manager to help improve the feedback we give to internal customers
Demonstrate efficient and effective telephony management
- Ability to make decisions and be accountable for the decisions made.
**Skills and Experience**:
- Experience in an administration and customer service role
- Experience of working in a fast paced customer facing role
- Experience of working in a predominantly unsupervised environment, where the individual can confidently take ownership of activity
- Knowledge of excel, word and outlook
**A little more about QA**: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions
- Learning, Apprenticeships, Consulting and Higher Education
- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
**Equal Opportunities At QA**, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Vacancy location
**Location**:
South West, Wiltshire, Swindon
Employment details
**Salary**:
Competitive + benefits
**Job Description**:
**Attachment***:OCS 3 - Customer Service Specialist.docx (152 Kb)
General information
**Reference**:1000000595
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