Sales Administrator

Finlake Resort & Spa, part of the Haulfryn family, has a very exciting opportunity for someone who would like to grow and develop within the company as a Sales Administrator.

We are looking for a Sales Administrator who would be happy to work at our Finlake Park in South Devon. The role is working 40 hours a week including Saturdays on a rota basis. This role will be supporting the Sales Executives on Park.

Responsible for co-coordinating a comprehensive, efficient sales, after-sales, office support and reception service for the sales operation, in accordance with the company’s objectives, policies and procedures.

Haulfryn is synonymous with quality, exclusivity and luxury. We have gone from strength to strength in recent years, with an investment of over £30 million in to our parks.

**Why Join Us**
- Competitive salary
- Bonus scheme
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
- Company Sick Pay
- Life Assurance/Life Cover
- Discounted holidays at our UK holiday parks
- 50% discount on food
- Online, high street and leisure discounts
- Enhanced Pension Scheme
- Employee Assistance and Wellbeing Program
- Uniform provided
- Cycle to Work Scheme
- Eye Test Vouchers for VDU users
- Team Member of the Month award
- Refer a Friend Training and Development Opportunities

**What Will You Do**- Administers Owner events in co-ordination with the Events Coordinator and Sales Manager
- Liaise all departments & compiles quarterly Owners’ newsletter.
- Maintaining prospect records for sales team after re-contact & sending brochures on request
- Maintains ParcVu jobs for Owner base regarding after-sales & warranty issues, communicating at all times between manufacturers and owners.
- Escalates protracted after-sales issues to the Sales Executives.
- Coordinates with the sales team on the pre-completion of homes in all aspects of transportation, PDI, siting and preparation for handover.
- Liaising with contractors/suppliers for best prices, raising purchase documentation, ensuring services/deliveries/invoices are correct & accurate
- Creating owner files, ensuring all relevant documentation & subsequent correspondence is recorded accurately on ParcVu.
- Ensures highest quality maintenance of cleanliness and tidiness of sales ground environment.
- Sets up and maintains a sales / owner key management system and contractor book.
- Coordinates with the Sales team for a timely and efficient completion of sales and owners leaving park
- Ensuring company contractors Code of Practise is adhered to at all times. Especially in relation to the transportation & siting of units.

**What Will You Bring**
- 2 years minimum experience in a customer service/customer facing role
- You should possess a confident telephone manner as well as good written English, computer skills and exceptional customer service.
- Also with the ability to work on your own initiative and be able to demonstrate proven organisational, communication and interpersonal skills.
- Previous experience in hospitality, cash handling and administration is desirable alongside a flexible approach to working (including weekends and Public holidays).
- Excellent Customer Care Skills Able to deal with difficult situations professionally and efficiently
- An eye for quality standards and safety
- A flexible approach to working including weekends and public holidays is essential

**Who We Are**

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we now have over parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday resort at Edgeley Holiday Park, Guildford, within touching distance of London and across to the peaceful residential Willows Riverside Park in historic Windsor.

We believe what differentiates us from other parks are our:

- Family values and a real community feel
- Really special, beautiful locations
- Warm and friendly team that make it feel like home
- How we nurture the nature around us

INDFOH