Sales Team Administrator

2 weeks ago

Newton Abbot, United Kingdom AUK Group ltd Full time

**About SWS Hardware**:
SWS Hardware is part of a group of companies that are still family-owned and managed. We are a long-established, UK's leading, supplier of premium ironmongery and furniture fittings to the interior fit out and construction industry.

Our business is based on the solid principle of customer service being the most important factor. We share our expertise with our customers offering technical advice and customised support.

**Main Purpose of Job**:
The is an officed based role, predominantly supporting the sales team. Responsible for purchasing products and supporting the smooth running of the sales function and operations of the business, you are a structured and organised individual who can work well with others and build rapports with suppliers, customers, and staff in a friendly and informative manner. We require someone who is competent in using IT systems, inclusive of the Microsoft Office suite, and able to monitor and interrogate data to identify requirements and improvements.

**Main Responsibilities**:

- Provide daily assistance and support to the sales team - follow up on issues, manage diaries and coordinate meetings/site visits, answer initial incoming calls.
- Manage the ordering of new products and replenishment of low stock items.
- Supply chain and procurement liaison
- Update latest supplier prices in stock system.
- Chase suppliers and manage the order acknowledgements
- Carry out satisfaction surveys with customers.
- Follow up on customer queries.
- Monitor and manage the inbox and chat functions.

**Knowledge, skills, and experience required**:
**Essential**
- Proven experience in a similar role.
- A methodical and logical thinker.
- Strong organisation and presentation skills.
- Has an eye for detail.
- Consistently delivers accurate work in a timely manner.
- Excellent communication skills.
- Identifies opportunities to improve process and efficiency.
- Good IT skills.
- Able to put the customers’ needs first.
- Self-starting and treats the brand as your own.
- Punctual and reliable.
- Problem-solving aptitude.
- Ability to effectively communicate with immediate colleagues to ensure goals are met.

**Desirable**
- HNC or equivalent qualified

**What We Offer You**
- A great friendly and supportive team to work with
- Excellent, modern office facilities including a sit/stand desk, double screens and free parking and coffee machine
- Working with an established business, with well-documented systems, excellent modern IT programs and a reliable warehouse/delivery team
- Monday to Friday - 8am to 5pm (no weekends)
- 20 Days Holiday plus bank holidays (There are 3 compulsory holiday days between Christmas and New Year so you have a week off)

**Salary**: £26,400.00-£28,400.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Commercial Administrator: 2 years (preferred)

Work Location: In person

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