Customer Experience Coordinator

5 days ago

Birmingham, United Kingdom Wilson Vale Catering Ltd Full time

You will play a key role in managing guest relations for corporate events, including meet-and-greets for attendees, high-profile dinners, and day delegate functions. This position requires a confident, detail-oriented individual with a passion for hospitality and customer service.

**Key Responsibilities**:

- Meet and greet of guests, delegates, and clients with a warm and professional manner
- Act as the main point of contact for guests, ensuring their experience is smooth, enjoyable, and exceeds expectations.
- Coordinate guest services for large-scale dinners, corporate events, and day delegate packages at two prestigious Birmingham venues.
- Work closely with the hospitality and events teams to ensure seamless delivery of all event services.
- Assist with event logistics, ensuring that the setup, catering, and guest needs are met efficiently and professionally.
- Provide personalised service to all guests, anticipating their needs and responding promptly to any requests.
- Handle guest feedback and address any concerns with a positive and solution-focused approach.
- Ensure the venues maintain the highest standards of service and presentation at all times.
- Support the event management team with administrative tasks, guest lists, and event schedules.

**Qualifications**:

- Proven experience in customer service or hospitality roles, ideally within high-profile event settings.
- A charismatic, outgoing personality with excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
- Strong problem-solving skills and the ability to handle guest requests with tact and efficiency.
- Professional appearance with a focus on creating a welcoming atmosphere.
- Experience in coordinating guest services for corporate events or large-scale functions (preferred).
- A team player with a proactive approach to customer service.

**WILSON VALE PERKS**:

- Our working hours are some of the best you'll find in catering - we are strong believers in work-life balance
- Our working environment is fun and inspiring, with excellent career development opportunities
- Craft Works - Free craft-focused career development training programme
- Paid training bespoke to you
- Access to our Employee Assistance Programme
- your wellbeing is very important to us
- Online employee benefits scheme - monetary savings on everyday items
- Your Birthday off every year after 1 years’ service.

Wilson Vale is an equal opportunities employer that strives to create an inclusive working environment for all. We are committed to supporting our people and do not tolerate discrimination of any kind. From each and every person in our catering teams, to our operations and central support teams - everyone at has a voice.

This is a permanent position working 30 hours per week on a rota basis with the option for overtime.

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