Workplace Experience Coordinator

JLL supports the Whole You, personally and professionally.
Workplace Experience Coordinator (30 Hours Per Week)
About The Role
The Workplace Experience Coordinator plays a critical role in the smooth and efficient operations of the Work Dynamics business line. This position is responsible for coordinating and overseeing a range of facility-related activities, including maintenance, hosting, high profile meetings, hospitality and vendor management. The Workplace Experience Coordinator ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients.
Key Responsibilities
Experience
Ensuring the client and their customers receive a first class experience from the moment they enter the site
Hospitality is booked, set up and cleared away efficiently
Proactively take steps to enhance the experience in advance of customers visits
Facilities Maintenance
Coordinate with vendors and suppliers for routine maintenance and repairs
Perform regular inspections of facilities and report any issues or deficiencies
Respond to facility-related service requests in a timely manner
Monitor and schedule preventative maintenance activities
Develop and implement facilities maintenance schedules and procedures
Vendor Management
Source and evaluate vendors and service providers
Negotiate contracts and service level agreements
Manage vendor relationships, ensuring quality and timeliness of services
Monitor vendor performance and address any issues or concerns
Process invoices and maintain financial records related to facility services
Project Coordination
Assist with the planning and execution of facility-related projects
Coordinate with internal teams and external stakeholders to ensure project timelines and objectives are met
Track project progress and provide regular updates to management
Manage project budgets and expenses
Ensure compliance with relevant regulations and standards
Health and Safety
Ensure compliance with health and safety regulations in the workplace
Conduct regular inspections to identify and address safety hazards
Develop and implement emergency response plans and procedures
Coordinate training programs for employees on safety and emergency procedures
Maintain accurate records of safety inspections and incidents

**Qualifications**:
Proven experience in facilities coordination or related role
Sound knowledge of facility management principles and practices
Excellent organizational and multitasking abilities
Strong interpersonal and communication skills
Proficient in using facility management software and tools
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Familiarity with health and safety regulations and best practices
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
**Note**: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Assistant/Receptionist role within Workplace Management. Duties may evolve and change as per business needs.
LI-JA1
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.