Workplace Experience Coordinator

**JLL empowers you to shape a brighter way**.

**Workplace Experience Coordinator (30 Hours Per Week)**

**About The Role**

The Workplace Experience Coordinator plays a critical role in the smooth and efficient operations of the Work Dynamics business line. This position is responsible for coordinating and overseeing a range of facility-related activities, including maintenance, hosting, high profile meetings, hospitality and vendor management. The Workplace Experience Coordinator ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients.

**Key Responsibilities**

**Experience**
- Ensuring the client and their customers receive a first class experience from the moment they enter the site
- Hospitality is booked, set up and cleared away efficiently
- Proactively take steps to enhance the experience in advance of customers visits

**Facilities Maintenance**
- Coordinate with vendors and suppliers for routine maintenance and repairs
- Perform regular inspections of facilities and report any issues or deficiencies
- Respond to facility-related service requests in a timely manner
- Monitor and schedule preventative maintenance activities
- Develop and impl e ment facilities maintenance schedules and procedures

**Vendor Management**
- Source and evaluate vendors and service providers
- Negotiate contracts and service level agreements
- Manage vendor relationships, ensuring quality and timeliness of services
- Monitor vendor performance and address any issues or concerns
- Process invoices and maintain financial records related to facility services

**Project Coordination**
- Assist with the planning and execution of facility-related projects
- Coordinate with internal teams and external stakeholders to ensure project timelines and objectives are met
- Track project progress and provide regular updates to management
- Manage project budgets and expenses
- Ensure compliance with relevant regulations and standards

**Health and Safety**
- Ensure compliance with health and safety regulations in the workplace
- Conduct regular inspections to identify and address safety hazards
- Develop and implement emergency response plans and procedures
- Coordinate training programs for employees on safety and emergency procedures
- Maintain accurate records of safety inspections and incidents

**Qualifications**
- Proven experience in facilities coordination or related role
- Sound knowledge of facility management principles and practices
- Excellent organizational and multitasking abilities
- Strong interpersonal and communication skills
- Proficient in using facility management software and tools
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
- Familiarity with health and safety regulations and best practices

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Note: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Assistant/Receptionist role within Workplace Management. Duties may evolve and change as per business needs.

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**Location**:
On-site -Birmingham, GBR

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For additional details please see our career site pages for each country.

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