Receptionist/planning Coordinator

Are you ready to take your Planning and Coordination expertise to the next level?

GES is seeking a dynamic and dedicated Planning Coordinator/Receptionist to join our team based at the NEC.

If you thrive in a fast-paced environment and have a passion for delivering exceptional service to clients worldwide, this is the opportunity for you

The Planning Coordinator/Receptionist is responsible for the day to day running of the GES EMEA Head Office in Birmingham, as well as providing administrative support to the Central Planning Team in an effective and efficient manner.

**MAIN BULLET POINTS/RESPONSIBILITIES**
- Process general telephone enquiries
- Greet and welcome colleagues, visitors and contractors who enter the building. Ensure the visitors signing in process is adhered to. If necessary, arrange access inside the venue’s perimeter through the NEC.
- Arrange travel and hotel accommodation for Central Planning
- Raise requisitions on Sage X3 for a general range of areas across Central Planning, contract maintenance, facility stock and uniform.
- Input data into our MIS system Clarity, following our SOP’s.
- Manage our access control system, ensuring correct access levels are issued and help to support access control audits to ensure security compliance.
- Manage the relationship with Building Management, acting as a point of liaison for any queries, updates or complaints.
- Maintain security by following procedures for visitor processing, colleague passes and CCTV monitoring if required.
- Check and sign for courier and shipping deliveries, inform relevant member of staff of arrival.
- Sort and distribute both incoming and outgoing post.
- Carry out reception Fire Marshall duties Ensure the Fire call points, sprinkler reading and fire evacuations documents are up to date at all times.
- As a First Aider representative (training provided), you will also monitor stock levels of our first aid kits.
- Ensure vehicle registration and inner area permit data is up to date to maintain our car parking area.
- Assist in issuing onsite contractors Permits to Work (Safety training will be provided),
- Ensure office stationery, kitchen equipment and uniform is stocked and replenished as required.
- Encourage a safe, clean and welcoming reception area

At GES, we value innovation, excellence, and sustainability. As part of our team, you will play a key role in supporting our core values and sustainability initiatives.

**Who we are**:
GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions.

Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.

**Our Values**

We deliver our vision by embedding our values throughout our business:
Trust: Trust each other to always be honest and do what is right.

Responsibility: Be responsible for our actions and deliver on our commitments.

Understanding: People come first. Be understanding and compassionate.

Excellence: Provide excellent service and execution

**Salary**

This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

**Hours of work**

Normal working hours are Monday to Friday 8.30am - 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.

**Annual leave**

Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).

**Development and Benefits**

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing. Our benefits include but are not limited to:
Private Medical insurance

Life Insurance

Team days

Paid training

Paid Volunteering days

**Equal Opportunities**

Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme

Work Location: In person