Guest Relationship Coordinator

Guest Relations Co-ordinator based at the Jaguar Land Rover Experience centre Halewood, Liverpool on full-time contract.

**Employer**

The successful applicant will be employed by CSRM Outsourcing Limited who are a resource management company with a long-term agreement to provide resource at five Jaguar Land Rover Experience, (JLRE), centres.

The successful applicant will have to adhere and sign to JLR Policy Letter 3, Standards of Corporate Conduct.

**Department**

JLRE Liverpool is part of the Global JLRE Venues program, incorporating Eastnor, Solihull, Liverpool, and Fen End. JLRE Venues are a Global function promoting customer experiences for JLR House of Brands.

Our Guest Relations Co-Ordinator will be responsible for the delivery of a peerless visitor experience at LRE Liverpool, hosting groups which range in size from small intimate numbers through to larger corporate style events.

Strong planning and organisational skills, with the ability to prioritise and communicate with your colleagues effectively is essential to fulfil this role.

**Key Responsibilities**

“To deliver a modern luxury guest experience which exceeds the expectations of even our most discerning of customers.”
- Responsible for maintaining and enhancing the day-to-day standards of the venue and guest facing areas.
- Take ownership of key stages of the guest booking journey.
- Keep an accurate record of financial transactions/documentation relating to the role.
- Manage and maintain correct levels of Inventory.
- Demonstrate the highest level of customer service when hosting visitors, ensuring a modern luxury experience.
- Manage weekly booking schedules adhering to Customer Contact Plan.
- To be fully aware of Venue emergency procedures.
- Facilitate all day-to-day catering requirements.
- Ensure all relevant booking and scheduling systems are accurate and up to date.
- Demonstrate consistent communication skills to ensure smooth delivery of each day.
- Record and share attending guest requirements, notable information, or details to the team to facilitate the delivery of a modern luxury experience.
- Plus, any additional roles as directed by the Venue Manager.

**Measures of successful achievement of the role**
- Positive client and supplier relationships.
- Well-coordinated experiences which exceed the expectations of our most discerning of customers.
- Scheduling and bookings accurate and up to date.
- Budget control.
- Correct execution and continuous improvement of standards and processes.
- Excellent customer feedback.

**Skills, experience, and qualifications required.**
- Embraces teamwork with a positive mindset.
- Customer First approach.
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills.
- Robust organisation and time management skills, maintaining an excellent eye for detail.
- Self-motivated with the ability to work independently.
- Adaptable to changes within delivery.
- Determined & focused approach to complete a task.
- Basic Accounting and Financial skills.
- Demonstrates unwavering integrity.
- Innovative and resourceful.
- Proven experience in a hospitality/customer facing role would be beneficial.
- **Must hold a full UK Drivers licence and have done so for the last 12 months.**_ Have not been convicted of any offence involving dangerous driving, know of no circumstances which would disqualify one from driving.

**Job Types**: Full-time, Permanent

Pay: £28,681.29 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Liverpool L24 9BJ (required)

Work Location: In person

Application deadline: 21/03/2025
Expected start date: 31/03/2025