Guest Relations Co-ordinator

**Guest Relations Co-ordinator **based at the **Jaguar Land Rover Experience centre Halewood, Liverpool.**
- Employer_

The successful applicant will be employed by CSRM Outsourcing Limited who are a resource management company with a long term agreement to provide resource at five Jaguar Land Rover Experience, (JLRE), centres.

**The successful applicant will have to adhere and sign to JLR Policy Letter 3, Standards of Corporate Conduct.**

Department

JLRE Liverpool is part of the Global JLRE Venues program, incorporating Eastnor, Solihull, Liverpool, Castle Bromwich and Wolverhampton. JLRE Venues are a Global function promoting customer experiences in the Jaguar and Land Rover brand.

The position is primarily working alongside our Product Experts, coordinating a variety of day-to-day customer experiences and maintaining the luxurious look and feel of our guest facing areas, whilst also fostering a strong working relationship with the administrative team to ensure every client interaction is effortless and engaging.

Key Responsibilities

“To deliver a modern luxury guest experience which exceeds the expectations of even our most discerning of customers”.
- Responsible for maintaining and enhancing the day-to-day standards of the venue and guest facing areas.
- Take ownership of key stages of the guest booking journey.
- Keep an accurate record of financial transactions/documentation relating to the role.
- Manage and maintain correct levels of Inventory.
- Demonstrate the highest level of customer service when hosting visitors, ensuring a modern luxury experience.
- Liaise with JLRE Liverpool admin team on a weekly basis to manage guest diary.
- To be fully aware of Venue emergency procedures.
- Provide holiday cover for the JLRE Liverpool admin team.
- Facilitate all day-to-day catering requirements.
- Ensure all relevant booking and scheduling systems are accurate and up to date.
- Demonstrate consistent communication skills to ensure smooth delivery of each day.
- Record and share attending guest requirements, notable information or details to the team to facilitate the delivery of a modern luxury experience.
- Plus, any additional roles as directed by the Venue Manager.

Measures of successful achievement of the role
- Positive client and supplier relationships.
- Well-coordinated experiences which exceed the expectations of our most discerning of customers.
- Scheduling and bookings accurate and up to date.
- Budget control.
- Correct execution and continuous improvement of standards and processes.
- Excellent customer feedback.

Skills, experience and qualifications required.
- Embraces teamwork with a positive mindset.
- Customer First approach.
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills.
- Robust organisation and time management skills, maintaining an excellent eye for detail.
- Self-motivated with the ability to work independently.
- Adaptable to changes within delivery.
- Determined & focused approach to complete a task.
- Basic Accounting and Financial skills.
- Demonstrates unwavering integrity.
- Innovative and resourceful.
- Proven experience in a hospitality/customer facing role would be beneficial.
- Hold a full UK Drivers licence and have done so for the last 12 months. Have not been convicted of any offence involving dangerous driving, know of no circumstances which would disqualify one from driving.

**Job Types**: Full-time, Permanent

Pay: £26,873.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- will you be able to commute to L24 9BJ

**Experience**:

- Business Admin: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- UK Driving Licence (required)

Work Location: In person