Customer Service Advisor, Night Shift

4 days ago

StokeonTrent, United Kingdom bet365 Full time

Who we are looking for

A positive, confident and enthusiastic Customer Service Advisor with the desire to help, guide and assist our customers with their account queries and complaints.

Sports and betting knowledge is not essential as we have a dedicated and comprehensive training plan which starts from your first day. For the first 6 weeks successful applicants should be available to work any 5 days from 7 between the hours of 07:00 and 23:00 before joining the Nights’ team where your training and development will continue to ensure you succeed in your bet365 career.
The night shift working week runs Monday through to Sunday and is followed with 7 nights off. A typical night shift might start at 20:00 and finish at 07:30, however, we would require an element of flexibility during major sporting events. In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.
In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits. The starting salary for this position is £26,390 per annum increasing to £29,718 upon successful completion of training.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
- Preferred skills and experience- Passion for delivering exceptional customer service.- Good listening skills.- Excellent verbal and written communication skills.- Ability to multi-task.- Effective problem solving.- Attention to detail.- Experience in a customer facing role preferred but not essential.- Main Responsibilities- Providing a positive customer experience and first time resolution.- Liaising with internal departments in order to resolve our customers’ queries.-
- Using internal tools to assist and take ownership of your customer query.- Escalating queries where necessary.- Investigating issues thoroughly.- Promoting safer gambling.- Want to become part of the team?- The benefits of working with us
- Bonus Schemes- Recognition for your performance and hard work.- Company Pension- Preparing you for later life with a top pension.- Employee Assistance Programme- Supporting the wellbeing of you and your family.- Eye Care- In a digital world, we help take care of your vision.- Income Protection- Your income is protected, just in case.- Life Assurance- Peace of mind for your family in any eventuality.- Tax Free Childcare Scheme- A bit extra in your pocket to help with your little ones.- Life Events and Long Service- To celebrate your big occasions, dedication and hard work.

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