Customer Service Advisor, Twilight Shift
6 days ago
As a Customer Service Advisor, you will know how to relate to our worldwide customers when helping to resolve their queries and complaints.
Due to the continuous growth of the Twilights Team, we are looking for 20 Customer Service Advisors to join our fast-paced, people and customer orientated team.
Experience is not required as our supportive training team provide the help and guidance you require to become an excellent advisor.
The role involves working seven shifts Monday through to Sunday, followed by seven thoroughly deserved days off. A typical shift consists of working 14:00-01:30, however flexibility may be required during major sporting events.
Initial training is completed on the day shift, working any five days from seven including evening and weekend work.
In return, we offer a fantastic salary, generous bonus scheme and many other benefits.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
**Preferred Skills, Qualifications and Experience**
- Passion for delivering exceptional customer service.
- Good listening skills.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Effective problem solving.
- Attention to detail.
- Experience in a customer facing role preferred but not essential.
**Main Responsibilities**
- Providing a positive customer experience and first time resolution.
- Liaising with internal departments in order to resolve our customers’ queries.
- Using internal tools to assist and take ownership of your customer query.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Promoting safer gambling.
To apply, send your CV and Covering Letter, quoting the Job Reference Code **CSAT080922RD** to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.
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