Customer Service Advisor, Sport and Betting
1 day ago
Who we are looking for
A Sports and Betting Customer Service Advisor within the twilight’s team that will be the heart of sport and betting communication with our customers.
Our Customer Service Department has its own dedicated team solely for sport and betting related queries, including Football, Cricket, Horse Racing, Tennis, eSports plus many other sports. You will have a clear passion and interest in the sport and gambling world.
The twilight shift working week runs Monday through to Sunday and is followed with seven nights off. A typical shift is 14:00-01:30. The training will be begin on the day shift working any five days from seven.
In return, we offer a competitive salary, a generous bonus scheme and a wide range of other benefits. The starting salary for this position is £23,751 per annum increasing to £26,746 upon successful completion of training.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
- Preferred skills and experience- Passion for delivering excellent customer service.- Excellent communication skills.- Ability to multi-task.- Competent computer, literacy and numeracy skills.- Effective decision maker.- Sport and betting knowledge.- Willingness to learn.- Effective problem solver.- Main Responsibilities- Providing first time resolutions to customers’ betting queries and complaints.- Resolving bet settlement issues.- Investigating issues thoroughly.- Using bespoke internal tools to assist and take ownership of communications.- Communicating with our global customer base.- Being aware of the sporting calendar.- Want to become part of the team?- The benefits of working with us
- Bonus Schemes- Recognition for your performance and hard work.- Company Pension- Preparing you for later life with a top pension.- Employee Assistance Programme- Supporting the wellbeing of you and your family.- Eye Care- In a digital world, we help take care of your vision.- Income Protection- Your income is protected, just in case.- Life Assurance- Peace of mind for your family in any eventuality.- Tax Free Childcare Scheme- A bit extra in your pocket to help with your little ones.- Life Events and Long Service- To celebrate your big occasions, dedication and hard work.
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