Customer Service Advisor, Sport and Betting
5 days ago
As a Sports and Betting Customer Service Advisor, you will be the heart of sport and betting communication with our customers.
Our Customer Service Department has its own dedicated team solely for sport and betting related queries, including Football, Cricket, Horse Racing, Tennis, eSports plus many other sports. You will have a clear passion and interest in the sport and gamblingworld.
The position is offered on a full time basis working any five days from seven, including evening and weekend work.
In return, we offer a competitive salary, a generous bonus scheme and a wide range of other benefits.
This position is eligible for inclusion in the Company’s hybrid working from home policy.
**Preferred Skills, Qualifications and Experience**:
- Passion for delivering excellent customer service.
- Excellent communication skills.
- Ability to multi-task.
- Competent computer, literacy and numeracy skills.
- Effective decision maker.
- Sport and betting knowledge.
- Willingness to learn.
- Effective problem solver.
**Main Responsibilities**:
- Providing first time resolutions to customers’ betting queries and complaints.
- Resolving bet settlement issues.
- Investigating issues thoroughly.
- Using bespoke internal tools to assist and take ownership of communications.
- Communicating with our global customer base.
- Being aware of the sporting calendar.
To apply, send your CV and Covering Letter, quoting the Job Reference Code CSASBS160622RD to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.
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