HR Service Desk Team Leader

Company description:
89% of our colleagues enjoy doing their job each day.
Here at Elior UK we have lots of opportunity for progression and personal development within our business and work with a diverse range of clients.
Elior is a multi-award winning global player in the contract catering sector, with operations in over 6 countries, over 105,000 employees and 4 million guests served every day. We are one of the largest contract caterers in the industry with our Group headquartersin Paris. Here in the UK we have approximately 10,000 colleagues helping us deliver our promise in achieving excellence in everything that makes up the customer experience across over 1,200 sites.
Our Head Office is based in Macclesfield and we have another large, newly refurbished office right in the heart of London where our CEO is based. Both offices are linked via good public transport routes. They are sociable and open spaces with fantastic restaurant/ catering facilities. Lunch subsidies / free refreshments and snacks are offered.

Job description:
Your key responsibilities as the HR Service Desk Team Leader will consist of:
Key Accountabilities:

- Responsible for the delivery of a range of HR services via the HR Service Desk.
- Coach & develop HR Service Desk Team to ensure the consistent delivery of best practice, high-quality HR advice across the business.
- Drive continuous improvement & innovation within the HR function, challenging the status quo & ensuring we evolve to become industry-leading in our approach to people.
- Coach, develop & upskill Line Managers & Operators to ensure that they are confident and competent to handle day-to-day employee relations activity on site (i.e. disciplinaries, grievances, absence, performance etc.).
- Provide face to face, over the phone and written employee relations advice to line Managers and colleagues across the business, following a best practice approach.
- Ensuring that the HR Service Desk is adequately covered from 8:30am-16:30pm, Monday - Friday, including the lunch time period.
- Responsible for supporting the HR Coordinators with complex employee relations, where escalated.
- Ensure that any employee relations cases which may be considered a risk to their designated client groups are escalated to the appropriate HR Business Partners in a timely manner.
- Work collaboratively with other teams, including but not limited to the Learning & Development Team, Talent & Resourcing Team, Payroll Team and our Benefits Advisor to achieve our collective People Vision & UK HR Strategy.
- Actively support the organisation to meet the needs of its employees.
- Contribute to the strategic objectives of the HR Function by participating in cross-functional project work.
- Provide line Managers / Operations Managers with support on ensuring DBS compliance across the business in line with Elior UK's Safeguarding Policy.
- Oversee the new starter, changes or leavers processes for Head Office colleagues and work closely with the Payroll Team Leader to ensure monthly payroll cut off deadlines are met.
- Support the HR Business Partners and HR Managers as and when required in the successful delivery of generalist employee relations advice & every aspect of the employee journey.
- Support the HR Business Partners and HR Managers in cross functional project work as and where required.
- Provide support to the HR Coordinators as and where required to ensure daily / weekly / monthly deadlines are met.
- Responsible for collating HR Data predominantly on a monthly basis, or as and when required.
- Provide face to face, over the phone and written employee relations advice to line Managers and colleagues across the business, following a best practice approach.
- Responsible for overseeing the completion of the Internal HR Report by the HR Coordinators in line with agreed deadlines.
- Support the delivery of HR training and the promotion of diversity and inclusion.

Profile description:
The experience and knowledge we are looking for from our future HR Service Desk Team Leader include:

- Background in HR is essential, ideally with management experience. CIPD qualification is desirable.
- Experience of handling a range of general ER issues.
- The ability to adapt your style to engage with your audience, setting the bar high with excellent customer service.
- Excellent communicator with ability to solve problems, communicate with & influence stakeholders at all levels.
- Proven ability to work with complex / detailed information with an excellent eye for detail.
- Highly organised with excellent, demonstrable Microsoft Office skills.
- A team player with a flexible approach to work and job variety.
- Warm, friendly and genuine.

We offer:
This role also comes with a workplace pension, life insurance (x4), 31 days holiday - pro-rata (including Bank Holidays) increasing to 33 days after 2 years' service. You can also purchase up to 5 additional days annual leave.