Customer Service Team Leader

2 weeks ago


Macclesfield, United Kingdom Jobwise Ltd Full time

What will you be doing as a Customer Service Team Leader?
- Lead, coach and supervise the team to ensure they deal with all customers in an effective and professional manner.
- Respond to day-to-day customer calls and queries as required to support the delivery of operational requirements.
- Encourage solution-focused responses.
- Manage an effective, easily accessible customer centric complaints process, identifying key themes for improvement.
- Proactively plan, direct, and monitor team resources and activities.
- Ensure that regulatory requirements are met.
- Support the Customer Service Manager in delivering a culture of continuous improvement.
- Providing open and honest feedback
We would LOVE to hear from you if you have the following skills and experience:

- Previous experience conducting team 121's
- Previous experience dealing with call quality improvement and monitoring.
- Experience leading and developing a team.
- Experience of managing a range of diverse Customer enquiries
- Social Housing experience would be beneficial but not essential.
- Natural leadership skill
- Excellent communication skills both written and verbal
- Change Management experience
What will you get in return for your work as a Customer Service Team Leader?
- Hourly rate of GBP16.70ph - Equivalent to GBP32,138pa
- 37 hours working week Monday to Friday
- Weekly pay
- Free Parking
- Located centrally in Macclesfield
- Potential permanent opportunities
If this sounds like a role you will LOVE, please send your CV
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