Technical Support Agent

5 days ago


Tamworth, United Kingdom Softext ltd Full time

**About Us**

Softext is a UK leading business partner for both Sage and Act CRM. Our portfolio includes Sage 50 Accounts software, Act CRM software, and a range of add-ons to enhance the usability of the software. Our services run through from consultation to implementation and training with ongoing support.

We are based in Tamworth but cover all UK mainland and Northern Ireland.

Softext are currently seeking a full time Technical Support Agent to work onsite in our Tamworth office.

You will also be required to help customers install and set up the software on their machines, and start up the program for the first time.

Assume remote control over customers’ computers when necessary to resolve problems, and make hardware recommendations for customers whose machines cannot support the software.

This position involves a large amount of client contact, so a good telephone manner is essential, along with outstanding communication skills.

**Hours of work**:
Full Time - 9am-5pm, Monday-Friday at our office on the Lichfield Road Industrial Estate, Tamworth.

**Key areas of responsibility**
- Deal with software support requests accurately and efficiently
- Amend and update customers contact details accurately on the internal CRM system
- Build customer relationships (New and Existing) through quality conversations
- General Administration duties
- Build customer databases internally/externally and implement
- Help maintain internal systems
- Any other request deemed reasonable in the role to support the Managing Director

**Skills & Knowledge Required**
- Clear and concise telephone manner
- Minimum 3 years’ experience
- Effective Time Management skills
- Excellent IT and Communication skills are essential
- Experience with Microsoft Office and Windows
- Experience supporting Sage 50 Accounts & Act CRM
- Excellent Customer Service Skills are desired
- Enthusiastic and personable within a small office environment
- High ethics and standards
- Flexible and Enthusiastic

**Experience**
- Experience of using and understanding the Sage 50 and ACT CRM Product Range.
- Supporting customers on Windows and Office systems

**Future**

**Required skills**
- Microsoft Office suites
- Microsoft Azure
- VMware / Hyper-V
- Windows desktop and server systems
- Active directory and Group policy
- Backup technologies
- Firewall and Virus software

**Salary**: £21,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Tamworth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop Support: 3 years (preferred)

Work Location: In person


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