Technical Support Advisor

18 hours ago


Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

Are you looking for a new and exciting challenge on a full-time permanent basis
Pertemps have a great opportunity to become a Technical Support advisor to join a creative supplier based in Tamworth.
How you will make a difference.
- With your fantastic communication skills and excellent telephone manner you will provide technical product support to our client’s customers and your colleagues via different channels.
- With your product and service expertise, you will investigate customer issues efficiently and effectively and provide quality, accurate and factual replies.
- You will become the owner of the customer journey, ensuring that providing an outstanding customer experience is the primary focus in everything you do.
- You will be able to easily identifying any recurring issues and bring them to the attention of our Quality Assurance Team.
- To drive continual improvement of service and knowledge, you will accurately record and maintain customer interactions.
- You will share your knowledge, ideas and experiences with your colleagues and the wider team.
- As a team player you will support the Customer Experience Manager and Team Leader with any other departmental needs as and when required.
Experience / Attributes;
- Be a logical thinker and good at diagnosing faults.
- An in-depth technical knowledge of products (full training will be provided)
- Be able to prioritise tasks
- Be a good listener and able to build a rapport with customers and colleagues
- Be customer focused and commercially aware.
- Attentive to detail
- Be able to work well within a team.
- Experience working with Microsoft Office.

Working hours: 08.30- 5.00 Mon - Thurs 08.30 - 4.30 Fri.
Paying a salary of £20,000 per annum.



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