Customer Support Advisor

1 day ago

Tamworth, United Kingdom Brakes Full time

**Customer Support Advisor**

**£19,873 + monthly on-target bonus + great benefits**

**We currently have full time shifts available, 37.5 hours per week. Working 5 days out of 7, we can discuss the shift patterns with you at interview.**

**???????The hours will be somewhere inside our opening times of 7.30am and 6pm and will include working 1 in 4 weekends.**

As a Customer Support Advisor, you’ll make sure your customers know they’re in safe hands. Working in our lively contact centre, you’ll confidently handle all sorts of interactions - from placing orders to resolving queries. Training starts with gettingup to speed on our systems and products. From there, you will be supported with ongoing coaching and training to develop your skills and career with us. We not only spot people’s potential - we actively make plans to promote our rising stars.

Ultimately, your role will be to solve issues and develop customer loyalty. So, we’ll expect you to have already worked in a target-driven customer service role. You’ll also need the influencing and negotiation skills to quickly build a rapport with people,verbally and in writing. Every contact is different, so being calm, adaptable, and able to think on your feet will be key. We need a Customer Support Advisor who can use their initiative to get things done and to keep our customers happy.

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