Customer Service Advisor

3 days ago


Tamworth, United Kingdom Trophystore.co.uk Ltd Full time

**Trophystore.co.uk Ltd**, the UK’s largest online retailer of trophies, medals and awards, is looking for an experienced **Customer Service Advisor** to join its busy, expanding business in Tamworth.

If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional customer service, then this could be just the job for you.

You’ll be joining our office-based team to provide full support for our customers across two businesses within our ecommerce group.

**In this busy role as Customer Service Advisor, your key responsibilities will include**:

- Handling general customer enquiries and giving product advice
- Accurately processing customer orders and taking payments
- Liaising with third party suppliers and couriers
- Tracking deliveries and orders
- Arranging quotations and discounts
- Handling customer queries and problem solving
- Dealing with charity and sponsorship requests
- Reporting on losses, product returns and out-of-stock products

**Skills and experience required**:

- Proven previous history of office-based customer service experience
- Excellent verbal and written communication skills with outstanding telephone manner
- Ability to work under own initiative whilst still being part of a multi-tasking team
- Well organised and able to manage time efficiently
- Ability to focus and maintain accurate attention to detail in a fast-paced environment
- Proficient user of MS Word, Excel and Outlook
- 5 GCSE’s grade C/4 or above (or equivalent) including English & Maths
- Knowledge and experience of ecommerce would be beneficial

Here at Trophy Store, whilst we all come to work to do an outstanding job, we also believe in having fun and ensuring everyone keeps a good work/life balance.

**Additional benefits**:

- Being part of a growing business in a growing sector
- Regular development reviews and mentoring
- Pension scheme
- 28 days holiday (incl. bank holidays) plus yearly incremental increases
- Eye care vouchers
- Cycle to work scheme
- Great location with free on-site parking
- Friendly, enthusiastic team ethos
- Employee of the month benefits
- Social and Team Building events
- Staff discounts
- All day refreshments - tea, coffee and filter water
- Doughnut, cookie, pizza days... and more

Working hours are 40 hours per week: Monday to Friday, 8.30am - 5.30pm with a 1 hour break.
- No Recruitment Agencies please *_

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- OFFICE based customer service: 1 year (required)

Work Location: One location



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