Customer Service Advisor

1 day ago

Tamworth, United Kingdom Bristan Group Full time

Bristan Group offers a complete spectrum of innovative taps, showers and accessories for domestic, commercial and industrial specifications. Our industry leading, customer-focused approach means you can now find Bristan Group brands in 1 in 5 British homes.

To continue to drive our culture of innovation and quality, we are recruiting for a Customer Service Advisor to join our award-winning call centre.

We are passionate about providing friendly expertise and delivering an extraordinary customer experience - and that’s where you come in.

You will provide technical support to customers, offering all available options for both in and out of warranty customers.

We are looking for someone who has:

- Excellent communication skills
- Attention to detail
- The ability to work in a fast-paced environment
- Good technical understanding
- The ability and skills to use relevant computer software

As a key point of contact for the call centre, we are looking for someone who is personable and can build relationships, as you will be working with other departments throughout the business.

We are also looking for someone who:

- Has previous experience in a call centre or client facing environment
- Is a team player
- Can drive their own development

In return, you’ll be joining a team embarking on an exciting change programme to extend our market-leading business. Once you join you will receive:

- A competitive salary.
- Full training
- Brilliant benefits including company pension, generous staff discount on all products, time off for your birthday and much, much more
- Hybrid working policy with a minimum two days in our Tamworth office (after training)
- Monthly recognition
- Free parking
- Complimentary hot drinks
- An amazing opportunity to develop your career.

Plus, much more

If you are looking for a new challenging and rewarding opportunity where support and progression is available, then enter your details to apply.

**Salary**: £21,680.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- What is your notice period?

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

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