Customer Service Advisor
2 weeks ago
**ROLE OVERVIEW**:
As a Customer Service Advisor you will be responsible for all aspects of customer interface for a designated geographic area and associated engineer surveyors. You will act as a central point of contact between customers, engineer surveyors and our internal computer system to ensure all aspects of the service provided to our customers is delivered efficiently, accurately and professionally. You will work individually to cover your area and as part of a wider team to support others as necessary.
**RESPONSIBILITIES**:
- Interface with company computer systems
- Answer queries from customers within your geographic area of responsibility.
- Provide small value quotations using company computer system.
- Manage the renewal of contracts for your customer base.
- Support Engineer Surveyors with raising jobs on the computer system.
- Review and complete all jobs for your customer base ready for invoicing on the company computer system.
- Set-up customer access to company portal to allow them to access their reports.
- Raise new client information on company computer system, with support from Accounts and IT.
- Assist engineer surveyors with use of company computer system
- Support other Customer Service Advisors to cover holiday and absence as necessary.
- Adhere to company policies and procedures.
**EDUCATION & QUALIFICATIONS**:
- GCSE Maths and English (or equivalent)
- NVQ Level 3 or equivalent in an administration based discipline (preferred)
- Higher level education (e.g. degree) desirable
**TRAINING, KNOWLEDGE & EXPERIENCE**:
- Good knowledge of Microsoft Word / Excel.
- Experience of working in a customer service environment.
- Ability to learn how to use the company computer system.
- Professional approach to customer service.
- Good written and verbal communication skills
- Ability to work independently and as part of a team.
-
Customer Service Advisor
5 days ago
Tamworth, United Kingdom Pertemps Tamworth Commercial Full time**Job description** **HOT NEW JOB OF THE WEEK***CUSTOMER SALES ADVISOR REQUIRED** Pertemps are delighted to be supporting our long-standing client based in Tamworth who due to growth is recruiting for Customer sales advisor. Are you a kind and thoughtful and can help and support customer needs at all levels? If so, we would love to hearfrom you as we have a...
-
Customer Service Advisor
3 days ago
Tamworth, United Kingdom Trophystore.co.uk Ltd Full time**Trophystore.co.uk Ltd**, the UK’s largest online retailer of trophies, medals and awards, is looking for an experienced **Customer Service Advisor** to join its busy, expanding business in Tamworth. If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional customer service, then...
-
Customer Service Advisor
18 hours ago
Tamworth, United Kingdom Trophystore.co.uk Ltd Full time**Trophystore.co.uk Ltd**, the UK’s largest online retailer of trophies, medals and awards, is looking for an experienced **Customer Service Advisor** to join its busy, expanding business in Tamworth. If you’re a confident person with great people skills, passionate about delivering great results whilst continually demonstrating excellent organisational...
-
Customer Service Advisor
5 days ago
Tamworth, United Kingdom HollyField Personnel Full timeOur corporate client based in Tamworth are currently looking for a Customer Service Advisor to manage their existing base of corporate clients. You will joining an established and successful team who all strive to achieve the end goal. This role is a Permanent office based role. You will be paid a basic salary of £21,500 with an attractive bonus scheme of...
-
Customer Service Advisor
7 days ago
Tamworth, United Kingdom Euro Car Parts Full time**Home based** From colleagues to customers, people are at the heart of everything we do at LKQ Euro Car Parts. Our Customer Service Advisor’s listen to our customers to understand their concerns and resolve them efficiently. **Why work for Us?** We are a people first organisation - for our colleagues, the customer is at the heart of everything we do,...
-
Customer Service Advisor
2 weeks ago
Tamworth, United Kingdom Car Store Tamworth Full timeCustomer Service Advisor - Part Time Location: Tamworth Hours: Saturday (9am-6pm) and Sunday (10am-5pm) £25,000 basic salary (pro rata'd), pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata’d), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you...
-
Customer Service Advisor
20 hours ago
Tamworth, United Kingdom Bristan Group Full timeBristan Group offers a complete spectrum of innovative taps, showers and accessories for domestic, commercial and industrial specifications. Our industry leading, customer-focused approach means you can now find Bristan Group brands in 1 in 5 British homes. To continue to drive our culture of innovation and quality, we are recruiting for a Customer Service...
-
Customer Service Advisor
3 days ago
Tamworth, United Kingdom Brook Street Full timeMy client sources responsibly and ethically manufactured products from napkins, to paper cups to food packaging, from across the UK and overseas. Providing an excellent customer experience from the point of ordering, to the delivery of the items directlyto the customer. **THE ROLE** I am currently advertising for a Customer Service Advisor vacancy within...
-
Customer Service Advisor
2 weeks ago
Tamworth, United Kingdom Sainsburys Full time**Customer Service Advisor - Travel Money** - 2300015E) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...
-
Service Advisor
2 weeks ago
Tamworth, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Part -Time Service Advisor to join our team at Sytner Tamworth. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date...