Ict Technical Support Officer

**TAMWORTH BOROUGH COUNCIL**

**Technology and Information Services**

**ICT Technical Support Officer**

**£33,366- £37,938 per annum**

**Hybrid working contract**

**37 hours per week**

**2 year fixed term contract**

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.

In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.

Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

It’s an exciting time for the Technology and Information Services team, the Council is reliant more than ever on technology to both improve the services it provides to citizens and to support staff in digital transformation, achieving efficiencies for a fit for the future organisation. The ICT Technical Support Officer role is a pivotal part of our ICT service delivery. You will be part of a small team delivering a responsive IT Service Desk function supporting our staff and members with efficient problem resolution, advice, support and requests for service as well as project work contributing to implementation of our ICT Strategy.

We are looking for an individual with an excellent customer service and communication skills, an eye for detail and the ability to manage their workload in an organised and efficient manner to meet SLA’s and internal deadlines. You will have a positive attitude, strong problem-solving skills, be resourceful and be able to work using your own initiative, contributing effectively to the team.

For an informal discussion about the role please contact Gareth Youlden, Head of Technology and Information Services, on 01827 709563.

**Closing date: 29 December 2024**

**Interview date: 16 January 2025**

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.

**Job Types**: Full-time, Fixed term contract
Contract length: 24 months

Pay: £33,366.00-£37,938.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Application deadline: 29/12/2024