Service Coordinator

2 weeks ago


Crawley, United Kingdom Frontier Pitts Ltd Full time

The Service Coordinator will be responsible for looking after day-to-day service administration for the Service Team, whilst also acting as a dedicated first point of contact for assigned customers inside their area.

**Duties include but are not limited to -**
- Account management
- Monthly invoicing as per deadline & timely resolution invoice queries
- Raising credit notes where applicable
- Preparing monthly reports for assigned customers
- Issuing jobs to the Repairs Team
- Preparing, issuing, & chasing quotations
- Providing cover for other administration staff
- Assisting with scheduling engineers
- Ensuring that the company is meeting contractual obligations for relevant clients
- To take part in the out of hours on call rota (approx. 1 month in 12)
- Ad hoc duties as required.

**Job Specification -**

**Essential -**
- Good literacy and numeracy skills
- Excellent communication skills - written and verbal
- Computer literate
- The ability to work within a high-pressure environment
- Good administrative skills
- Previous customer service experience
- Take the initiative with day-to-day responsibilities and customer queries

**Competencies -**
- Dedication and commitment
- Team player
- Good time management
- Sound understanding of good care principles
- Calm and patient
- Personable
- Ability to deal with change
- Able to display empathy and understanding
- Flexible and reliable

**Salary**: £20,000.00-£23,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Crawley, RH10 9QZ: reliably commute or plan to relocate before starting work (required)


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