Service Support Coordinator
22 hours ago
Our client is looking for a customer focused **Service Support Coordinator**to join their very busy, fast paced Service team due to expansion. This role is based at their bright, modern offices in Crawley and is an ongoing rolling contract.
To start with the role will be Monday to Friday 9am-5.15pm but once trained, you will move onto a shift pattern between 8am to 8pm and may be required to work some weekends with days off in lieu in the week.
This is a fantastic opportunity to utilise your administrative, coordination and organisational skills whilst building a career with a very stable, reputable company who have a strong ethic for looking after their staff and offer great training and developmentopportunities as well as annual salary reviews and competitive benefits.
**Main duties**:
- Acting as first point of contact for phone enquiries from internal and external customers, and engineers
- Call logging and management of the response within agreed customer contract SLA
- Customer management and liaison, resolving queries and complaints
- Ensuring that day to day service support runs smoothly and effectively
- Dispatching engineers where required
- Raising and dispatching quotations to customers
- Updating business software and log customer contact history
- Maintain regular contact with other departments to update on outstanding issues
- Ensuring a strong focus on customer satisfaction and that SLAs are met at all times
**Key skills required**:
- Previous scheduling/ coordination of engineers/ contractors highly preferable
- Strong Administrative experience
- Ability to multitask and work in a fast paced and ever changing environment
- Confident phone manner and first class communication skills
- Common sense and using initiative
- Highly organised
- Strong attention to detail
- IT literate along with knowledge of in house database
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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