Surgery Reception and Administration Support
1 week ago
We are looking for someone who is friendly, enthusiastic and ambitious, and would work well within a small and very busy customer-based team. Tasks will vary but could include: Assisting patients in the reception area, with face-to-face enquiries/support where necessary
Assisting with patient telephone enquiries. liaising with other NHS/GP partners as necessary
Booking routine medical appointments
Support with administration tasks as necessary such as scanning documents, filing records, maintaining patient files etc.
Full Customer Service Practitioner Standard - Level 2
On the Job training as necessary to support role development
Off the Job training (College attendance) to support qualification requirements
Employer will allocate dedicated training time to support qualification requirements
Functional Skills support - Maths/English - if required
What is the expected career progression after this apprenticeship?
Possibility of future employment/progression opportunities upon successful completion of Level 2 qualification.
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, PatienceQualifications
GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) DesiredThings to consider
Due to nature of role any potential apprentice must respect all aspects of business and client confidentiality at all times and respect all visitors to the surgery. Part of the qualification will require regular College attendance (currently one full day per month, but supported with regular zoom/online training). College is based at Marsh Mills, Plymouth
About the employer
Budshead Medical Practice is a busy GP practice covering an area in the north of Plymouth. We have around 7500 patients across the area and have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the services offered.Employer
THE BUDSHEAD MEDICAL PRACTICEAddress
433 BUDSHEAD ROADPLYMOUTHPL5 4DU
Training
Training provider
FOCUS TRAINING (SW) LIMITEDContact
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
**Job Type**: Apprenticeship
**Salary**: £8,754.20 per year
Schedule:
- Monday to Friday
Work Location: One location
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