Office Administrator/customer Service

7 days ago

Edinburgh, United Kingdom Barricade Pest Control Full time

**Part time: 20 hours per week, with the option for overtime when needed. The usual shift pattern is Monday to Friday, 10am-2pm, but we can be flexible during busier periods.**

Barricade Pest Control is a trusted, family-run business based in Edinburgh, providing honest and reliable pest control services for both domestic and commercial clients.

As we continue to grow, we’re looking for an Office Administrator/Customer Service Representative to join our small, dedicated team.

Our office team is committed to delivering premium customer service, ensuring every client receives a personal touch. Unlike companies that use call centres, we believe it’s important for our clients to speak directly with a member of our team, so they feel supported and in safe hands from start to finish. While previous pest control experience isn’t necessary, you’ll quickly gain knowledge on identifying and resolving pest issues, allowing you to confidently offer advice and reassurance in a friendly, understanding manner. We’re looking for someone who is well-organised, a strong team player, and able to manage a range of tasks while meeting deadlines. Excellent customer service and communication skills are essential for working with both our team and clients.

**This role involves a variety of tasks, including**:

- Answering phone calls and handling enquiries
- Managing general administration duties
- Responding to enquiries via social media, WhatsApp, and other platforms
- Scheduling and managing technicians’ diaries
- Creating forms and documents
- Communicating with the team
- Ordering materials and organising training
- Assisting with ad hoc tasks as needed

**Key qualifications**:

- Proficiency in Microsoft Office and Google Suite
- Strong computer and typing skills
- Previous administrative and clerical experience
- Excellent phone etiquette and customer service abilities
- Experience with QuickBooks and data entry
- Strong organisational skills and attention to detail
- Previous office experience is preferred

**Job Types**: Part-time, Permanent

Pay: From £12,698.40 per year

Expected hours: No less than 20 per week

Additional pay:

- Quarterly bonus

**Benefits**:

- Additional leave
- Casual dress
- Free parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

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