Customer Service Officer

2 weeks ago


Edinburgh, United Kingdom Office Angels Full time

Temp with a view to Perm Customer Service Officer

Office Angels Edinburgh are recruiting for our client who is looking for a customer service experienced Case Support Officer **for 6 weeks - however this role could become permanent**. The role is based in Edinburgh City Centre although our client offers a hybrid working pattern with 2 days remote working. The hours are 35 hours a week, Monday to Friday 9am-5pm with a salary of £21,131.75.

**The key responsibilities of the role are**:

- Customer Service Experience
- The ability to deal with difficult callers
- Attention to detail
**Job purpose**:

- As the initial part of process, working as part of a team, to effectively deal with queries about new and existing complaints,

carry out initial checks and decisions on received complaint forms in line with the current legislation, policies and procedures.
- Provide a high quality support service to internal and external service users.
**Role Overview**:
Effectively deal with queries about new and existing complaints, carry out initial checks and decisions on received complaint forms in line with the current legislation, policies and procedures.

Provide a high quality support service to internal and external service users.

**Experience/Qualifications**:

- Demonstrable relevant experience of working in a client, regulatory or customer service environment in a front line customer-facing role.
- Proven track record of managing a portfolio of complaints or cases, dealing with a range of stakeholders as well as strong planning, multi-tasking and organising skills. Ideally educated to degree level or equivalent.
- **
You must be available immediately**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Alice Ellwood



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