Motor Claims Handler

1 week ago

Stockport, United Kingdom ST Resourcing Ltd Full time

We are working with an established Insurance Brokers in South Manchester to secure them a Motor Claims Handler. The main responsibility of this role is to handle the initial calls and investigation for Fire, Theft and Vandalism claims. To use technologyin assessing whether the claims need further investigations and identifying when claims can be settled promptly. This is a home based role with training being done in the office. Salary is up to £25k, this is based on experience.

Key

**Responsibilities**:

- Answer all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.
- Be able to handle and administer an FNOL claim in its entirety.
- Identify claims which can be dealt with promptly and deal with these according to the best practice guides.
- Be able to use technology to assist in identifying potential areas of concern from a fraudulent perspective with a view to identifying further investigation is required.
- Be able to review and verify data to ensure fraud is detected whenever present.
- Be able to highlight indemnity concerns.
- Be able to use and understand multiple systems.
- Be able to set and amend claim reserves for various aspects of the claim in line with the reserving philosophy.
- Ensure claim data and costs are accurately inputted.
- Ensure that all regulatory requirements are adhered to including the protection of client and company data.

Specific role requirements
- Present a professional image of self and the company.
- Use the technology provided to offer a first class service for theft, fire and malicious damage claims.
- Use the technology to assist in identifying areas of concern on claims that need further investigation and flag highlighted risks.
- Review the demands and needs of customers and advise on various aspects of the claim process.
- Help the company mitigate losses.
- Work to agreed and set KPI’s.
- Adhere to regulatory requirements.
- Adhere to internal procedures.

Qualifications and Education Requirements
- Educated to at least GCSE level A-C Mathematics and English.
- Working towards an Insurance qualification with a minimum of 2 years’ experience preferred.

Preferred skills and competencies
- Clear and professional communication skills - be able to communicate to people with various levels of knowledge both verbally and in writing.
- Good negotiation and influencing skills.
- Good understanding of claims in particular theft, fire and malicious damage claims handling.
- Good planning and time management skills, including organizing own telephone interview.
- An understanding of the reserve philosophy.
- Experience of handling complaints, be able to problem solve and provide solutions.
- I.T skills and familiar with MS Outlook, Word, Excel.

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