Motor Claims Handler

1 week ago

Stockport, United Kingdom ST Resourcing Ltd Full time

We are looking for a Motor Claims Handler to join our client’s busy team. The role is phone based, dealing with inbound and outbound calls from customers and suppliers. You will be responsible for guiding the policy holder through the claims process, providingthe required services and assistance to get them back on the road or their claim settled efficiently. A Comforting and empathetic approach to dealing with potential claimants will be needed, understanding that post accident is a traumatic time.

The role will be home working based with the option to attend the office for team days.

Salary up to £25k, depending on experience. All equipment and full training will be provided.

Key Duties and Responsibilities:

- Accountable for all aspects of the first party claim. File ownership from the initial report up to the closure of all first party heads of loss and any recoveries.
- Accurately deciding liability decisions.
- Responsible for obtaining version of events and supporting documents.
- Ensuring the claim is fully prepared for future stages of the claim process.
- Appropriate use of claims service provisions including claims routes and supply chain.
- Recoveries of outlay where applicable

**Knowledge, Skills and Experience (desirable not essential)**
- Excellent customer services skills both verbally and written.
- Achieve KPIs and SLAs.
- Ability to Objection handling
- Comply to company and regulatory compliance.
- Accurately assess indemnity.
- Identify fraud concerns.
- Identify large loss and understand delegated authority considerations.
- Effectively use all company systems and processes.
- General understanding of the highway code.

Core Expectations:

- To have an optimistic and enthusiastic approach to everything you do.
- Be passionate in achieving our goals.
- Take pride and accountability of the success of the company
- Do not look for blame, look for a solution.
- Actively seek ideas for continuous improvement.
- Listen to each other and embrace change.
- Be honest and respectful with each other.
- Ensure “doing right by you” is applied across your team, customers and business partners.
- Adhere to company policies, procedures & regulatory requirements including the protection of client and company data.

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