Claims Handler

1 week ago

Stockport, Stockport, United Kingdom IDEX Consulting Ltd Full time £25,000 - £40,000 per year

Transit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out.

The majority of claims jobs aren't super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you'll clear your inbox, make a cappuccino and by the time you sit back down at your desk, 5 more claims have landed.

That's because the client you'll be looking after (working on behalf of a large insurance broker) is a good sized UK Freight Forwarder who send out plenty of parcels that don't quite make it to where they're ultimately meant to go

This is where you become a huge asset.

Some don't arrive at all. Some arrive looking like they've just come off a rollercoaster without a seatbelt on. And occasionally you'll get something half-damaged, which is where your negotiation and technical skills actually get used.

What you'll actually be doing

  • Handling around 60–70 transit claims a month (likely more later)
  • Reviewing documents, photos and the usual evidence pack to decide whether you pay or push back.
  • Settling straightforward non-delivery claims quickly, most come complete with all the information.
  • Managing the more fiddly partially-damaged goods claims where you may need to negotiate an offer.
  • Keeping the process tidy, accurate and moving.

What you'll need

  • This is a great opportunity for a Claims Handler who likes being busy, hands on, enjoys a process and has a natural interest in logistics and freight You will have had some experience dealing with home, motor or personal lines/commercial claims. Even better if you've had some exposure to goods in transit claims, have the ability to monitor progress of claims and have strong IT skills
  • This opportunity provides flexible home working (3 in the office in Stockport, 2 from home) and role has scope to become a much larger one in future.

If you're interested in learning more please apply with your CV or get in touch directly.

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