Polish Language Customer Service Advisor

2 weeks ago

StokeonTrent, United Kingdom bet365 Full time

As a positive, confident and enthusiastic Polish Customer Service Advisor you will have the desire to help, guide and assist our customers with their account queries and complaints.

We have a fantastic opportunity for you to utilise your valuable language skills in our supportive team.

You will assist with a variety of issues relating to betting, payments, verification, login and general account queries.

We focus heavily on training and invest our time to develop you and your skills. Our dedicated and comprehensive training plan has the facilities to support and progress you as an individual.

This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven, including evenings, weekends and bank holidays.

In return, we offer a competitive salary, a generous bonus scheme and a wide range of other benefits.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

**Preferred Skills, Qualifications and Experience**:

- Passion for delivering exceptional customer service.
- Good people skills.
- Fluent/Native verbal and written communication skills in Polish.
- Excellent verbal and written communication skills in English, with ability to translate between English and Polish.
- Ability to multitask, with attention to detail.
- Solution oriented.
- Competent computer, literacy and numeracy skills.
- Experience in a customer-facing role is preferred but not essential.

**Main Resposibilties**:

- Using Polish to communicate efficiently with our customers.
- Liaising with English-speaking internal departments in order to resolve our customers’ queries.
- Providing a positive customer experience and first time resolution.
- Using internal tools to assist and take ownership of your customer query.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Promoting safer gambling.
- Maintaining awareness of policies, procedures and licensing requirements.

To apply, send your CV and Covering Letter, quoting the Job Reference Code **POLCSA0922RD**to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.

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