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Polish Language Customer Service Advisor

2 weeks ago

StokeonTrent, United Kingdom bet365 Full time

Who we are looking for

A positive, confident and enthusiastic Polish Customer Service Advisor with the desire to help, guide and assist our customers with their account queries and complaints.

We focus heavily on training and invest our time to develop you and your skills. You may not have any sports or betting knowledge, but due to our dedicated and comprehensive training plan we have the facilities to support and progress you as an individual.

This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven, including evenings and bank holidays. In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience

Passion for delivering exceptional customer service.

Good people skills.

Fluent/Native verbal and written communication skills in Polish.

Excellent verbal and written communication skills in English, with ability to translate between English and Polish.

Ability to multitask, with attention to detail.

Solution oriented.

Competent computer, literacy and numeracy skills.

Experience in a customer-facing role preferred but not essential.

Main Responsibilities

Using Polish to communicate efficiently with our customers.

Liaising with English-speaking internal departments in order to resolve our customers’ queries.

Providing a positive customer experience and first time resolution.

Using internal tools to assist and take ownership of your customer query.

Escalating queries where necessary.

Investigating issues thoroughly.

Promoting safer gambling.

Maintaining awareness of policies, procedures and licensing requirements.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Tax Free Childcare Scheme

A bit extra in your pocket to help with your little ones.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.