Head of Lettings

**Company Overview**

Ocasa is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes.

As a forward-thinking company, we’re continuously innovating, streamlining processes and embracing smarter ways of working. We actively encourage our team members to bring new ideas to the table, and we take suggestions seriously. Now is the perfect time to join us on our exciting journey of transformation and become part of a company that thinks differently, values your perspective, and welcomes your contribution. At Ocasa, your ideas will help shape our future.

**Role Overview**

As the Head of Lettings (Central Services), you’ll lead a skilled team dedicated to delivering an exceptional lettings experience, guiding tenants through every stage of their journey with efficiency and care. In this role, you’ll oversee the team responsible for all key aspects of the lettings process, ensuring high standards and seamless operations while creating a supportive, streamlined environment.

**Key Responsibilities**:

- Sales processes and performance: Identify and drive improvements across the sales funnel to meet lease-up and occupancy targets. Collaborate with our marketing team to boost revenue through areas including renewals, ERVs and new business opportunities.
- Process and systems improvement: Drive the enhancement of key systems and software, working to streamline each stage of our sales and leasing process for efficiency and accuracy. Work closely with our Business Operations team to refine departmental processes, policies and reporting standards.
- Stakeholder collaboration and reporting: Lead leasing meetings and work cross-functionally with senior management. Provide regular, insightful reports on performance metrics and risk areas to the board and external stakeholders.
- Compliance: Maintain 100% tenancy compliance to protect our position on gaining vacancy possession and acting on tenant breaches. Oversee the Kamma platform, ensuring complete compliance on HMO licencing and escalating new Article 4 directives as required.

**Experience and Qualifications**
- Senior management experience within the residential property industry, leading sales and customer service teams
- Excellent knowledge of the residential lettings industry, including all legal obligations and industry best practice, including experience being the key technical expert in tenancy legislation
- Proven ability to implement sales strategies and processes that improve performance and customer service
- Strong working knowledge and experience in property and CRM systems (e.g. Yardi and HubSpot), including system development
- Project management experience and strong reporting abilities, including experience in presenting to senior stakeholders (e.g. board/C-Level)
- Excellent demonstrable management and leadership experience, including effective performance management, delegation, coaching teams, and independently resolving team challenges
- Expertise in coaching on technical tenancy legislation and customer service styles to junior level roles
- Skilled in setting and driving KPIs to achieve high performance
- Exceptional communication skills, with the ability to easily build rapport with colleagues at all levels and external stakeholders
- Attention to detail and willingness to support at high volume periods
- Problem solver, able to identify improvement to team behaviours, processes and communication styles
- Collaborative leader with a customer service mindset and a passion for fostering excellence
- ARLA or other professional real estate qualification
- Commercially minded, with a proactive leadership style

**Company Benefits**
- Enhanced Pension
- 25 days annual leave, plus UK bank holidays
- Your birthday off
- Time off to move home
- Life assurance
- Group Income Protection
- Private healthcare via Bupa (taxable benefit)
- Commitment to your learning and development
- Employee wellness resources and events
- Employee Assistance Programme
- Regular team building events

**Our Values**

Considered

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

Principled

We believe in doing the right thing, and we hold our principles closely in everything that we do.

Empathetic

Empathy is key to creating a culture that’s open, supportive, and kind. Whether it’s working with colleagues, residents, or external parties, we treat everyone with empathy.

Knowledgeable

We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do.

**Additional Information**

We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creatin