Steps Admin Support

**STEPS Admin Support - Lead Officer**:

- Date: 22 Aug 2025
- Job Location: Gloucester

This is a Gloucestershire County Council job.
- Job Title: STEPS Admin Support - Lead Officer
- Job Location: Shire Hall, Block 4, 3rd Floor
- Salary: £37,280 - £40,777 per annum
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 15/09/2025
- Job Requisition Number: 12267
- This post is open to job share

**Help to improve outcomes for children and young people with SEND in Gloucestershire**

**STEPS Business Administration Lead - Permanent, full-time position**

In Gloucestershire, our focus is on enabling an inclusive education system, providing the right support at the right time and in the right place. As a local authority we are committed to improving outcomes for children and young people and are investing in additional capacity to help us do this.

Gloucestershire’s Specialist Teaching and Educational Psychology Service (STEPS) provides advice and support to schools, settings and families to meet the needs of children and young people who may need additional help to meet short or long needs and fulfil their potential.

To deliver on service our objectives, we must have strong and capable administration support that offers a flexible, innovative and customer focused service. We have recently redesigned our administration teams to help us achieve this.

**How you’ll make a difference**

We are looking for an experienced Administration Team Leader that can lead a team of administrators who work across various sites in the County. You will work closely with service managers to ensure that we are making best use of resource, technology and innovation. You will monitor productivity, identifying efficiencies to drive improvements in capacity, quality and communication across the service.

**What we need from you**

You will have excellent communication skills and the ability to work co-productively and creatively with other professionals. You will need to have diplomacy and empathy for the challenges that young people and their families experience, as well as competence in people and change management.

Knowledge and experience of working in education; working with systems such as Capita and Liquid Logic; and an understanding of special educational needs and disabilities (SEND) would be an advantage.

**What you’ll get in return**
- Training and Development opportunities
- Flexible working opportunities
- A service structure that provides progression opportunities
- Annual leave of 25.5 rising to 30.5 days per year after 5 years, plus bank holidays
- Local Government Pension Scheme
- Competitive salaries
- Opportunity to purchase additional leave
- Wide ranging multi agency working
- Employee Benefits Programme
- Links to employee networks such as Prism (LGBT+) Network and the Young Employees Network

Please see job profile for more detail information on the role.

**Interviews will take place**: Week commencing 29th September 2025.

**Additional Information**

To access the Job Profile for this role, please follow the link below:

STEPS Admin Support Officer - Job Profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.