Billings Administrator

5 days ago


Leeds, United Kingdom Lanes Group PLC Full time

The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems.

Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.

**About the role**:

- Location: Element House, Ring Road, Lower Wortley, Leeds, LS12 6AB
- Hours: Monday to Friday 37.5 hours per week
- Salary: £24000

**Responsibilities - but not limited to**:

- Managing the production of credit billing cycles and exceptions ensuring KPIs, updates and contractual timescales are delivered accurately and on time.
- Maintaining and changing time-critical customer and meter data that directly impacts the production of bills and the accurate operation of Pay as you go equipment.
- Ensuring any issues or tasks are seen through from start to finish and that customers, clients, team leaders or other departments are kept informed.
- Identifying customer needs and helping customers access specific Digital self-help and promoting new features and functionality to help improve the overall customer experience.
- Escalating and logging complaints and ensuring they are dealt with by current policy and timescales.

**Experience and qualifications required for the role**:

- Have worked within a similar role and will have previous billing or finance experience.
- Have a can-do attitude and will be an approachable team player.
- Having excellent organisational skills and good attention to detail is also crucial.

**What we offer**:

- 24 days holidays plus bank holidays
- Life assurance
- Death in service
- Free onsite parking

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
- Strictly no agencies please_

**Job Types**: Full-time, Permanent

Pay: Up to £24,000.00 per year

**Benefits**:

- Company car
- Free parking
- On-site parking

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday

Work Location: In person


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