Scheduling Team Leader

We are looking for a **Scheduling Team Leader** to join our Asbestos Services team. As Scheduling Team Leader, you will manage the team of schedulers in planning, scheduling, and deploying our field-based staff to deliver efficient and effective work programmes that fulfil client requirements. This will include recruitment, onboarding, induction and training, performance management, and offboarding. You will also be responsible for ensuring schedulers book the maximum target surveys for each surveyor to fulfil contract requirements and drive our operational and commercial performance.

You will be the super-user for our work software systems (currently Alpha Tracker, TEAMS, and FLS), and you will train new recruits in these systems and related client portals. You will use these systems to set time allocations for client-specific tasks and manage the system, running reports using performance data to improve productivity. You will provide training to ensure that all our asbestos colleagues achieve the required competence level in the work software systems based on their role profile.

You will assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters. Additionally, you will work collaboratively with the wider Asbestos team, including Operations Managers, Contract Coordinators, field-based Operatives, and the lab and quality assurance teams to build rapport and trust. You will also manage client enquiries promptly and professionally, referring them to relevant colleagues.

**Responsibilities**:
**Line Management**
- You will provide effective management and line management of the schedulers, ensuring that activities are delivered to a consistently high standard and to the satisfaction of the Operations Managers and Contract Coordinators. This will include onboarding, induction, training, auditing, objective setting, mentoring, management and performance management, and reviews. You will also identify training needs, create development plans for the team, and be responsible for off boarding.

**Customer care**
- You will train the Contract Coordinators to use work software systems and client portals, so they can train clients on the systems.
- Working with the Contract Coordinator, you will ensure the client is informed on the project status and deal with queries relating to work scheduling, liaising with clients, and your direct reports to collaboratively achieve high access rates for surveys.
- You will attend regular project reviews with the Contract Coordinators (and clients if relevant).

**Improving productivity**
- You will work closely with the Data Coordinator in the IT team to ensure they receive projects immediately to upload into our systems for the benefit of clients, Contract Coordinators, and Work Schedulers.
- Working with the Contract Coordinators, you will review and implement a work scheduling strategy to effectively manage the demand on resources and minimise costs.
- You will be responsible for reviewing surveyors’ diaries for the following day/weeks to ensure maximum productivity and minimise travel between appointments.
- You will ensure that work that cannot be attended is reallocated where possible, and clients and customers are notified.

**Continuous improvement**
- You will ensure we continually improve our asbestos scheduling, including increasing appointments made, appointments kept, and properties accessed.
- You will audit the team’s scheduling activities and monitor 300 events (non-compliance issues) to feed into training and performance management discussions.
- You will be a proactive part of the change management programme - being a super user of our systems to help support and train the wider team.
- You will assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters.

**Commercial performance**
- You will understand and deliver to each contract’s response times and Service-Level Agreements (SLAs) in liaison with the Contract Coordinators.
- You will work with the Contract Coordinators to check and approve associate timesheets.

**Reporting**
- You will identify and escalate early warnings for risks to response times/SLAs, productivity outputs, and processes.
- You will provide reporting on no accesses, call logs, and productivity for each client contract.

***Role requirements, skills and/or experience**:

- Proven IT skills (Microsoft Excel, Word, Outlook, and work management systems (preferably Alpha Tracker and/or TEAMS).
- Management of staff within a similar environment.
- Project Management qualification or 1+ years’ evidence of successful PM experience.
- Strong interpersonal and communication skills (for example, demonstrated by A level or higher educational achievement).
- P405 (or commitment to achieving this in-house within 12 months).
- Ability to remain calm under pressure, not defensive when ch