Scheduling Team Leader

Be among the first 25 applicants We are looking for a Scheduling Team Leader to join our Asbestos Services team. As Scheduling Team Leader, you will manage the team of schedulers in planning, scheduling, and deploying our field‑based staff to deliver efficient and effective work programmes that fulfil client requirements. This will include recruitment, onboarding, induction and training, performance management, and off‑boarding. You will also be responsible for ensuring schedulers book the maximum target surveys for each surveyor to fulfil contract requirements and drive our operational and commercial performance. You will be the super‑user for our work software systems (currently Alpha Tracker, TEAMS, and FLS), and you will train new recruits in these systems and related client portals. You will use these systems to set time allocations for client‑specific tasks and manage the system, running reports using performance data to improve productivity. You will provide training to ensure that all our asbestos colleagues achieve the required competence level in the work software systems based on their role profile. You will assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters. Additionally, you will work collaboratively with the wider Asbestos team, including Operations Managers, Contract Coordinators, field‑based Operatives, and the lab and quality assurance teams to build rapport and trust. You will also manage client enquiries promptly and professionally, referring them to relevant colleagues. Responsibilities Line Management Provide effective management and line management of the schedulers, ensuring that activities are delivered to a consistently high standard and to the satisfaction of the Operations Managers and Contract Coordinators. Onboard, induct, train, audit, set objectives, mentor, and conduct performance management and reviews. Identify training needs, create development plans for the team, and be responsible for off‑boarding. Customer Care Train the Contract Coordinators to use work software systems and client portals, so they can train clients on the systems. Ensure clients are informed on the project status and deal with queries relating to work scheduling, liaising with clients. Attend regular project reviews with the Contract Coordinators (and clients if relevant). Improving Productivity Work closely with the Data Coordinator in the IT team to ensure projects are received immediately for upload into our systems. Review and implement a work scheduling strategy to effectively manage demand on resources and minimise costs. Review surveyors’ diaries for the following day or weeks to ensure maximum productivity and minimise travel between appointments. Reallocate work that cannot be attended where possible and notify clients and customers. Continuous Improvement Improve asbestos scheduling, increasing appointments made, appointments kept, and properties accessed. Audit the team’s scheduling activities and monitor non‑compliance issues to feed into training and performance management discussions. Act as a proactive part of the change management programme – being a super user of our systems to help support and train the wider team. Assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters. Commercial Performance Understand and deliver to each contract’s response times and Service‑Level Agreements (SLAs) in liaison with the Contract Coordinators. Check and approve associate timesheets in collaboration with the Contract Coordinators. Reporting Identify and raise early warnings for risks to response times/SLAs, productivity outputs, and processes. Provide reporting on no accesses, call logs, and productivity for each client contract. Role Requirements, Skills and/or Experience Proven IT skills (Microsoft Excel, Word, Outlook, and work management systems, preferably Alpha Tracker and/or TEAMS). Experience managing staff within a similar environment. Project Management qualification or 1+ years’ evidence of successful PM experience. Strong interpersonal and communication skills (demonstrated by A level or higher educational achievement). P405 (or commitment to achieving this in‑house within 12 months). Ability to remain calm under pressure, not defensive when challenged, can handle stress and the unexpected. Experience dealing with conflict and seeing this as an opportunity to improve customer service, good at focused listening, and able to reach agreement and settle disputes equitably, identifying common ground and achieving cooperation with minimum noise. Benefits and Package Competitive salary and transparent salary bands Commitment to super flexible and remote hybrid working where applicable 37.5‑hour working week 26 days annual leave plus 8 Bank Holidays (pro rata) Additional leave for length of service up to 31 days each year Opportunity to buy additional annual leave or sell surplus leave Enhanced employer pension contributions of 4% when you contribute 6% Enhanced maternity and paternity pay Regular learning and development opportunities Regular company social events including an annual summer BBQ Cycle to work scheme: savings of at least 32%* on a new bike and cycle safety accessories Electric Car salary sacrifice scheme: saving 30–60% on an electric car (subject to eligibility) Access to an online platform providing employee discounts on hundreds of high street brands Access to private healthcare, Employee Assistance Programme, and wellness programmes including annual flu jab Paid sick leave allowance each year Free eye tests and contribution towards new glasses/frames Referral programme offering up to £2,000 Access to paid volunteering days in support of local charities/initiatives Length of service reward Welcome goodie bag About Us Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education and rail since 2000. At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance. Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close‑knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we've been recognised by Best Companies as a very good employer each year since 2018. Apply If this sounds like the job for you, complete the job application and attach your CV for consideration. #J-18808-Ljbffr