Scheduling Team Leader

We are looking for a
Scheduling Team Leader
to join our Asbestos Services team. As Scheduling Team Leader, you will manage the team of schedulers in planning, scheduling, and deploying our field-based staff to deliver efficient and effective work programmes that fulfil client requirements. This will include recruitment, onboarding, induction and training, performance management, and offboarding. You will also be responsible for ensuring schedulers book the maximum target surveys for each surveyor to fulfil contract requirements and drive our operational and commercial performance.

You will be the super-user for our work software systems (currently Alpha Tracker, TEAMS, and FLS), and you will train new recruits in these systems and related client portals. You will use these systems to set time allocations for client-specific tasks and manage the system, running reports using performance data to improve productivity. You will provide training to ensure that all our asbestos colleagues achieve the required competence level in the work software systems based on their role profile.

You will assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters. Additionally, you will work collaboratively with the wider Asbestos team, including Operations Managers, Contract Coordinators, field-based Operatives, and the lab and quality assurance teams to build rapport and trust. You will also manage client enquiries promptly and professionally, referring them to relevant colleagues.

Responsibilities
Line Management

• You will provide effective management and line management of the schedulers, ensuring that activities are delivered to a consistently high standard and to the satisfaction of the Operations Managers and Contract Coordinators. This will include onboarding, induction, training, auditing, objective setting, mentoring, management and performance management, and reviews. You will also identify training needs, create development plans for the team, and be responsible for off boarding.

Customer care

• You will train the Contract Coordinators to use work software systems and client portals, so they can train clients on the systems.
• Working with the Contract Coordinator, you will ensure the client is informed on the project status and deal with queries relating to work scheduling, liaising with clients, and your direct reports to collaboratively achieve high access rates for surveys.
• You will attend regular project reviews with the Contract Coordinators (and clients if relevant).

Improving productivity

• You will work closely with the Data Coordinator in the IT team to ensure they receive projects immediately to upload into our systems for the benefit of clients, Contract Coordinators, and Work Schedulers.
• Working with the Contract Coordinators, you will review and implement a work scheduling strategy to effectively manage the demand on resources and minimise costs.
• You will be responsible for reviewing surveyors' diaries for the following day/weeks to ensure maximum productivity and minimise travel between appointments.
• You will ensure that work that cannot be attended is reallocated where possible, and clients and customers are notified.

Continuous improvement

• You will ensure we continually improve our asbestos scheduling, including increasing appointments made, appointments kept, and properties accessed.
• You will audit the team's scheduling activities and monitor 300 events (non-compliance issues) to feed into training and performance management discussions.
• You will be a proactive part of the change management programme – being a super user of our systems to help support and train the wider team.
• You will assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters.

Commercial performance

• You will understand and deliver to each contract's response times and Service-Level Agreements (SLAs) in liaison with the Contract Coordinators.
• You will work with the Contract Coordinators to check and approve associate timesheets.

Reporting

• You will identify and escalate early warnings for risks to response times/SLAs, productivity outputs, and processes.
• You will provide reporting on no accesses, call logs, and productivity for each client contract.

Role Requirements, Skills And/or Experience

• Proven IT skills (Microsoft Excel, Word, Outlook, and work management systems (preferably Alpha Tracker and/or TEAMS).
• Management of staff within a similar environment.
• Project Management qualification or 1+ years' evidence of successful PM experience.
• Strong interpersonal and communication skills (for example, demonstrated by A level or higher educational achievement).
• P405 (or commitment to achieving this in-house within 12 months).
• Ability to remain calm under pressure, not defensive when challenged, can handle stress and the unexpected.
• Experience of dealing with conflict and seeing this as an opportunity to improve customer service, good at focused listening, and able to reach agreement and settle disputes equitably, identifying common ground and achieving co-operation with minimum noise.

Benefits And Package

• Competitive salary and transparent salary bands
• Commitment to super flexible and remote hybrid working where applicable
• 37.5-hour working week
• 26 days annual leave plus 8 Bank Holidays (pro rata)
• Additional leave for length of service up to 31 days each year
• Opportunity to buy additional annual leave or sell surplus leave
• Enhanced employer pension contributions of 4% when you contribute 6%
• Enhanced maternity and paternity pay
• Regular Learning and Development opportunities
• Regular company social events including an annual summer BBQ
• Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
• Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
• Access to an online platform providing employee discounts on hundreds of high street brands
• Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
• Paid sick leave allowance each year
• Free eye tests and contribution towards new glasses/frames
• Referral programme offering up to £2,000
• Access to paid volunteering days in support of local charities/initiatives
• Length of service reward
• Welcome goodie bag

About Us
Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.

At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there's more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.

Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we've been recognised by Best Companies as a very good employer each year since 2018.

Ready to start your next chapter?
If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below.

Apply to become a Scheduling Team Leader here
Our team will be reviewing all applications over the next couple of weeks. Unfortunately we are unable to respond to everyone individually, therefore if you have not heard from us within 14 days it means that we will not be progressing your application further on this occasion.