Scheduler

We are growing and with our ambitious plans we are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. Therefore, we are recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.

Full-time, permanent.
Salary from £23,400 - £24,276
Office based in Warrington, Cheshire, located just 3 minutes from M56, Jct 10.
8 hour day shifts, Monday to Friday, no weekends required.

**About this role**:
You will be joining a great team working within a fast paced office, although in the current climate there may also be some working from home. This will represent a challenging role, and fantastic opportunity for the right individual.

Working flexibly within the team, you will deploy resource for all our business operations, as well as handling inbound and outbound telephony.

You will need to follow the appropriate processes to ensure that all our field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).

Working collaboratively with the PS&D Manager, other schedulers, field-base operatives and service leaders (leaders within Pennington Choices) you will build rapport and trust.

You will be required to book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments and stock condition surveys. (Our field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates.)

In addition, you must manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally.

Confidence with telephony and a high level of computer literacy is vital.

**Responsibilities include**:

- Scheduling responsive and planned appointments for field-based operatives across the business
- Being conversant utilising multiple works management systems
- Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
- Liaising with, and directing, field-based operatives
- Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed
- Understanding of each contract’s response times and service level agreements (SLAs)
- Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process
- Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.

**Training and Development**:
Pennington Choices have a strong focus on training and development. Access to training and professional development is available to all within the business.

It is important to us to develop the capabilities of our employees and we have a proven track record of promoting from within.

**Benefits**:
At Pennington Choices, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them along the way. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With a proven track record of promoting from within, we provide opportunities to grow.

**- **26 days annual leave (3 days allocated over the Christmas shut down) plus 8 days Bank Holidays
- Additional leave for length of service up to a maximum of 31 days
- Opportunity to buy additional annual leave or sell surplus leave
- Casual dress
- Company events
- Enhanced employer pension contributions of 4% when you contribute 6%
- Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
- Access to an online employee discount platform
- Life insurance/Death in service offering 2 x salary cover
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programmes

If you are interested in this position, please submit your CV and a covering letter.