Support Administrator

Practice Plus Group has been contracted to be a provider of locally commissioned NHS111, Clinical Assessment and Out of Hours services.
To continue to succeed in a more competitive environment we will be closer to our local customers and focused on continuous service improvement to ensure our services deliver real value and continue to put the patient at the heart of everything we do.
**Purpose**
To work closely with Operational and Clinical Teams under the management of the National Administration Manager
- To liaise with our National Recruitment Team to provide support with all recruitment required at site, providing regular updates
Good Microsoft Word and Excel skills required
Maintain staff database to support the local administration, training, resource planning and management teams
NHS Smart Card production and updates
Assist with Patient Surveys
Provide support for Practice Plus Group system reports and updates
**Duties and Responsibilities**
Provide end to end support for recruitment of Health & Clinical Advisors for HR Recruitment, Resource Planning and local Management Team
Ensure all documentation required for the role is received and processed in a timely manner
Liaise with the Resource Planning Team to arrange a suitable work pattern
Provide regular updates to the local Management Team and HR Recruitment
Liaising with HR Recruitment
Production of NHS Smart Cards
Processing the text Patient Survey for IUC OOH’s and 111
Assisting with daily reporting functions
Providing support for the Patient Experience Team
Compiling reports
Reviewing records to ensure any failures are reported
Assisting during absence to provide support for the network
Any other ad-hoc administration tasks
**Review**
The duties of this post are a guide to the range of responsibilities that may be required.These may change from time to time to meet the needs of the service and/or the development needs of the post holder.All duties must be carried out in accordance withPractice Plus Group’s policies and procedures and with regard to Data Protection Act 1998. This job description will be revised regularly to take account of changes within the organisational structure and Practice Plus Group business plan.
**Other Duties**
The post holder will be required to undertake any other duties according to the needs of the service.This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility.Any reasonable changeswill be discussed and agreed with the post holder before any variations to the job description are made.
**Confidentiality**
**Data Protection**
The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and the company’s ISO27001 accreditation.This includes, if required to do so, obtain, process and/or use information heldon a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorized persons or organizations as instructed.
**Appraisal**
Practice Plus Group operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.
**Conflict of Interests**
You may not without the consent of Practice Plus Group engage in any outside employment and in accordance with Practice Plus Group Conflict of Interest Policy you must declare to your manager all private interests, which could potentially result in personalgain as a consequence of your employment position in Practice Plus Group.Interests that might appear to be in conflict should also be declared.
**Disclosure and Barring Service (DBS)**
It is a requirement of this position that a DBS disclosure at the enhanced level is undertaken.
**Smoking**
Practice Plus Group is a non-smoking organisation and you are therefore required not to smoke in any of the buildings where Practice Plus Group business is carried out.
**Health and Safety at Work**
The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work.The post holder is also required to co-operate with Practice Plus Group to ensure thatstatutory and departmental safety regulations are adhered to.
All duties must be carried out in accordance with Practice Plus Group’s policies and procedures and with regard to Data Protection Act 1998.
**Contact Details**
Natalie on